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Technical Support Engineer

Date: Sep 17, 2022

Location: Warszawa, PL, 02-014

Company: Bentley Systems

Who We Are:

 

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries. Bentley Systems

Technical Support Engineer

 

Location: V-Connected Warsaw

 

Position Summary:

Technical Support Engineer whose primary responsibility would be to provide technical support on Bentley’s Naval Architectural/Structural software MAXSURF & Multiframe

 

Responsibilities:

Provide technical support to users through Web, Phone & Email on MAXSURF & Multiframe software

Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage

Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests

Coordinate with Development, QA & Product Management team to prioritize bug fixes

Create knowledge articles, edit existing articles to keep them current and use those to support users

Test a product or a feature before a release

Carry out on site/web based technical presentations to users

 

Required Knowledge, Skills, Abilities, and Experience:

Bachelor’s Degree in Naval Architecture or Ocean Engineering

1-5 years experience in designing marine vessels using MAXSURF or equivalent software like DELFTship, Orca3D, NAPA etc.

Experience in Offshore installation and platform design is preferred

Experience in using MOSES, SACS or similar software would be an advantage

Excellent communication skills in English (verbal & writing).

Self-motivated, proactive individual with strong desire to learn.

 

 

What We Offer:

A great Team and culture – please see our Recruitment Video

An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction

Competitive Salary and benefits

The opportunity to work within a global and diversely international team

A supportive and collaborative environment

Colleague Recognition Awards

 

#LI-ZC1

Equal Opportunity Employer:

 

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications


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