Associate Sales and Operations Specialist

Location: Warsaw, Poland (Hybrid)

Position Summary:
As an Associate Sales and Operations Specialist reporting to the Senior Manager, Sales and Operations, you play a crucial role in driving a culture of consistent data in accounts and opportunity characterization in Bentley's systems of record while also improving the efficiency of Enterprise quota carriers in Account Advancement (Sales). You will support the business's day-to-day operations as well as special programs.
You will work within the Operations and Integration team to ensure accounts and opportunities are accurately characterized, create quotes and ensure acceptance, and manage opportunities. A key element of success in the role is building long-term relationships with quota carriers and Regional Directors.

Your Day-to-Day:

• Support the effective and efficient operations of Account Advancement.
• Collaborate with Enterprise Sales quota carriers to efficiently create and manage Accounts-to-be-Approved.
• Ensure accuracy and completeness of account and opportunity information in the CRM system (Salesforce) and related systems of record.
• Coordinate across the Bentley enterprise to gather and properly characterize the data required for account setup.
• Assist Enterprise quota carriers in preparing quotes for all assigned accounts.
• Manage the quote acceptance process for the organization to accelerate orders.
• Address inquiries and provide clarification on quotes in a timely manner.
• Actively participate in projects:
  
  • Participate in test script creation and UAT.
  • Assist with project launch and adoption.
• Create and maintain reference documentation and training material to ensure a smooth learning and onboarding process.
• Become proficient with features, key technologies, tools/systems used within the business: 
  
  • Systems include phone system, contact center, CRM, order management, etc. 
  • Proactively respond to colleague inquiries; Manage day-to-day requests and changes related to areas of expertise.
  • Drive attention to ServiceNow cases related to the Enterprise Sales team.
• Develop and maintain a facility with Bentley’s current commercial programs, offerings, and products.
• Foster a culture of “One Bentley” and collaborate with internal stakeholders in a manner that benefits our accounts and colleagues alike.

What You Bring to The Team:

• 1-3 years of experience in a sales, sales operations, sales support, or support-type role.
• Extremely effective communicator with exceptional presentation skills; capable of interacting with colleagues at every level and across every business line, enhancing process engagement from stakeholders.
• Working knowledge of systems such as Salesforce is preferred, or other Customer-Relationship Management (CRM) systems (e.g., SAP Sales Cloud), proposal automation tools (e.g., Upland Qvidian), order management systems (e.g., ServiceNow), and call center applications (e.g., Five9, A365) is preferred.
• Experience working with intercultural groups, people, and/or organizations.
• Ability to thrive in a fast-paced, high-pressure environment; capable of learning and adapting quickly.
• A continuous improvement mindset, you seek to proactively problem-solve and propose solutions using data to drive decision-making.

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems:
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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