User Operations Specialist

 Support Area: Japan

 Job Title: User Operations Specialist

Location: Tokyo Japan

 Role Description:

This role is primarily focused on managing customer product, SELECT, fulfilment and invoicing. In addition, the potential candidate will work with the Bentley Sales to maximize Bentley’s revenue opportunity in Japan through effective management and administration of SELECT contracts.

Responsibilities:

Order processing - release Quotation to Order or Contract, order change in Salesforce and Workday to trigger fulfilment and billing/invoicing customer.

Contract Management - administration, review, and analysis of contracts to ensure compliance with contract specifications, company policies, and government regulations; Entering contracts into system and maintaining customer pricing information, SELECT contract renewal, quotation, billing and cancellation in Salesforce and Workday.

 Coordinating the delivery of product, fulfilment documents and invoice to customer; l

Day to day handling order/contract fulfilment issues, like customer credit block, license issue (create or reassign the related to case to licensing support or related group, coordinate with licensing support group or related team figure out option etc).

Ensuring effective communication with Sales team, Channel Management team, Renewal team and the downstream functions, like Account Receivable (Collections) and TSG(Technical Support Group and licensing support group) to enhance the efficiency and quality of work.

Support and implement the global process/

Data clean-up in Salesforce regarding license issue, Business Partners, etc.

Monitoring key business reports and provide value-added service to Sales team via regular reporting.

Other jobs assigned by the manager.

Education/experience/skill requirements:

Fluent English is mandatory.

BS/BA in Management, International Business or equivalent related business experience.

At least 5 years of Order Management, Contract Management experience is desirable.

Experience in Salesforce, Workday and CRM & SAP, or an equivalent ERP l Teamwork

Detail orientation; Analysis; Work under pressure; Decision Making Authority; Day to day management for responsible accounts in JP

Problem Solving Responsibility: Identify critical issues and find out solutions, and report to the manager if escalation or decision-making is required.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.