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Technical Support Engineer

Date: Jul 30, 2022

Location: PL

Company: Bentley Systems

Location: Hybrid role or office-based in Krakow or Warsaw, Poland

 

Position Summary:

Bentley is seeking a talented multilingual individual (English plus Italian, French, or German) to become a valued member of our Global Technical Support Team. We’re offering an exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction. This is dedicated to providing excellent technical support and enabling successful user outcomes through a proactive, services-based business model that is in alignment with our users’ needs and increases the adoption of our products and services worldwide. Fluent English plus German, Italian, or French language skills required.

 

Your Day-to-Day:

  • Resolving users' application questions or problems in the areas of software configurations/setup, product functionality, and bugs/enhancements.
  • Encouraging engagement of users, partners, and colleagues in Bentley forums and communities.
  • Enabling successful user outcomes through proactive support (e.g., User Advancement Program).
  • Building a strong relationship with the user to become a “trusted advisor”.
  • Identify consumption gaps in products and convey user feedback to the product development team.
  • Focus on the adoption of the relevant features of the product set.
  • Identifying and sharing relevant content with the wider user community.
  • Serving as primary support liaison between company and user for urgent support issues.
  • Keeping users informed of how and when problems are resolved.
  • Perform follow-up, testing, and troubleshooting of products, responsible for appropriate referral to other support and quality assurance areas.
  • Promoting and maintaining a high quality, professional, service & adoption-oriented company image among users.
  • May travel to User sites on occasions.

 

What You Bring to The Team:

  • Experience with CAD, modeling, or rendering software is required.
  • Fluent English plus an additional language such as Italian, French, or German language skills with the ability to convey complex technical details.
  • Mechanical/Civil Engineering degree or experience in road, rail, and site design is advantageous.
  • Ability to resolve technical issues via Community interactions (forums), telephone, e-mail, and Internet chat support.
  • Strong technical writing skills to create high-quality knowledge content to enable user self-service.
  • A level of technical knowledge in Windows operating systems and Microsoft Office.
  • Ability to understand the user's environment to offer the most effective workflow.
  • Must be self-motivated and proactive, possessing a strong desire to learn.

 

What We Offer:

  • A great Team and culture – please see our Recruitment Video.
  • Excellent Compensation and benefits.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • The opportunity to work within a multi-lingual and diverse international environment.
  • Respectful culture treating all our colleagues as equal.
  • Collaborative and cooperative working environment.
  • Tailored and hands-on training to empower you in your new role.

 

Who We Are:                                                                                                                                 

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries. www.bentley.com

 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion, national origin, age, or any other protected characteristic.

 

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