Technical Support Engineer

Date: Jul 9, 2024

Location: LT

Company: Bentley Systems

Technical Support Engineer


Location: Lithuania (Hybrid or Office-based) 



Position Summary:


Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley is looking for a Technical Support Engineer (TSE) to join a talented team of our Product Support that are providing technical assistance to our users, via our web-portal and phone system, for a mission-critical Document Management Product. This is a hands-on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department.



We will rely on you for the following:


  • Provide technical diagnosis and resolution to reported issues regarding ProjectWise.
  • Advise and educate users on accurate ProjectWise workflows.
  • Properly escalate unresolved issues to the appropriate internal teams, acting as a liaison between users and Product Management/Development.
  • Maintain accurate updated notes and details on user issues.
  • Document software defects and create technical knowledge in the form of Knowledgebase Articles or Communities Posts.
  • Communicate with team members regarding current/ongoing issues via daily scrum team calls.
  • Work in a fast-paced environment while collaborating with internal and external stakeholders.



What You Bring to The Team:


  • Bachelor’s Degree with atleast 2 years of experience in Product Technical Support and exposure to Global user interactions.
  • Beginner to Intermediate knowledge of relational databases: Microsoft SQL Server or Oracle.
  • Beginner to Intermediate knowledge of IIS (Internet Information Services),
  • Intermediate knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments)
  • Intermediate knowledge of Windows Operating System (Server and Client) with respect to administration and debugging.
  • Ability to ask targeted questions to understand product issues quickly and efficiently.
  • Strong critical thinking/troubleshooting skills.
  • Excellent written and verbal communication skills.
  • A motivated self-starter with a "user first" approach and desire to solve problems.
  • Professionalism, patience, friendliness, and clarity, when providing responses both Internally and Externally.
  • Emotional intelligence when talking with users and the ability to methodically document information.
  • Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums.
  • Ability to work well with Global colleagues in a team environment.
  • Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines.



What We Offer:


  • A great Team and culture – please see our Recruitment Video.
  • The opportunity to work within a global and diverse international team.
  • A supportive and collaborative environment.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • Training and professional development opportunities (certifications programs, conferences etc.).
  • Challenging and interesting tasks at work every day, opportunity to work with highly skilled professionals on next generation software.
  • Making a positive impact on the world by creating future infrastructure.
  • Work environment that suits concentration as well as teamwork.
  • Additional annual leave days and extra paid days for different occasions (marriage, moving day, bereavement leave etc.).
  • Health insurance package and accidents insurance 24/7.
  • Referral program with bonus starting with 1500 Eur. Gross.
  • Seniority bonus.
  • Colleague Recognition Awards.
  • Opportunity to join Bentley’s employee stock purchase plan.
  • Pet-friendly office.
  • Areas for leisure time (games tables, Xbox, library) in offices.
  • Possibility to choose 3rd pillar pension coverage.
  • Extra paid day for volunteering in the organization of your choice.
  • Ability to work from office or fully remote from home (offices are in Vilnius and Kaunas).



Please note if you are employed full-time, the salary for this position ranges from 2500 EUR gross (before taxes-Lithuania) depending on knowledge and experience.

About Bentley Systems:


Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.


Equal Opportunity Employer:


Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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