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User Success Manager #37021

Date: Apr 14, 2021

Location: Singapore, SG, 098633

Company: Bentley Systems

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Position Summary:

As a Success Manager, you will be responsible for utilizing technology to proactively communicate with current users, primarily focused on large tech touch accounts. You will also build and maintain resources to complement user success outreach across our entire user success account base. You will determine how various forms of outreach (emails, webinars, videos, campaigns, etc.) should work together and align with Bentley business units on the communication plan for each account segment(s).

As a member of the User Success team, you will partner and work across the organization in order to act as the voice of the user/account and champion their needs. You will act as a trusted advisor to our accounts, build deep relationships, and educate our users on Bentley solutions and best practices to help drive usage, adoption and maximizing the opportunity to add value to their workflows.

 

Your day-to-day:

 

Act as the primary point of contact throughout your assigned account’s lifecycle. As the voice of the user, triaging and/or coordinating internal teams and efforts to support and maintain a strong ongoing account relationship by:

  • Creating and documenting success plays through knowledge gained with account/user engagement, and your domain expertise, that delivers desired business outcomes with Bentley technology.
  • Providing subject matter expertise training (via webinars, videos, etc.) on best practices, digital workflows for engineering, construction, and operation of infrastructure assets as it applies to their use of Bentley software solutions.
  • Tracking user engagement (phone/email) performance metrics, open rate, click rate of email messages, etc. Developing cadence of tech touches aligned to the user lifecycle.
  • Handling day-to-day requests in a quick and thoughtful way, to be tracked and stored in our CRM platform.
  • Nurturing healthy user relationships that lead to account advocates. Providing positive account feed back to our communication, product, sales, and marketing teams, to support organizational strategic initiatives.  

 

 

What you bring to the team:

 

 

  • The ability to speak and communicate in Korean will be required
  • Exceptional ability to motivate and influence users and decision-makers.
  • Excellent ability to work and communicate at all levels within an organization. Strong written and oral communication skills, including delivering professional presentations.
  • Ability to prioritize, multi-task, and perform effectively while managing multiple accounts.
  • Empathetic and genuinely cares as a steward of account success.  

 

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Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.


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