Share this Job

Senior Consultant , Asset Information and Reliability

Date: Jun 18, 2019

Location: Singapore, SG, 048622

Company: Bentley Systems

Bentley Systems currently has an opportunity for a consultant in Singapore to join our team responsible for the South-East Asia region. This position reports to the Senior Service Manager in Singapore. You will be responsible to work with our user to establish an effective Connected Data Environment that will improve collaboration, reduce risk and improve project delivery to the user.

 

EXPERIENCE needed for the role:

This position involves a combination of some selling experience, strong communication skills, negotiation skills, writing skills and demonstrated initiative. This person can handle pressure situations, especially when dealing with complex client requirements.  This person can work on major sales opportunities and projects with little supervision required, while coordinating and directing other colleagues when necessary. An understanding of the business risks is important to the point of developing solutions that involve Bentley’s AssetWise products.  Effective communication skills are necessary to perform the needed job functions.  Preparing and executing presentations to high level user management while duly representing the Bentley position is a requirement of this position. 

 

KEY RESPONSIBILITIES:

  • Will be responsible for implementing and supporting, Asset Lifecycle Information Management (ALIM) in Bentley Projects.
  • Involve in design and implementation of enterprise grade project using agile methodology.
  • Ensure product installation and server configuration meet project and customer requirements and document system configurations
  • Assess and validate migration scripts for customer data into Bentley solution.
  • Work closely with customers to assist in resolving product and configuration issues
  • Ensure prompt response to customers and resolution of technical issues
  • Clearly and concisely communicate status updates and issue resolution to customers
  • Document product bugs and enhancement requests
  • Provide technical support for customers globally. To support our global clients 24/7, may include early morning, evenings, nights, weekends and holidays or a rotating on-call schedule.
  • Maintain and expand working knowledge of products
  • Provide customer training
  • Conduct training for client to demonstrate the value of Bentley solution in meeting their business needs.

 

Skills:

  • Knowledge in industry’s trends, best practices and technologies specifically in the BIM Industry is strongly preferred.
  • Strong analytical, conceptualization and problem solving skills
  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
  • Results and customer oriented
  • Team player with strong organization and people handling skills
  • Excellent communication skills, both oral and written, with ability to pitch ideas and influence stakeholders 
  • Ability to deliver training to a group of non-technical users successfully.
  • Ability to quickly learn new products
  • Technical writing experience (developer and user documentation)
  • Works well independently and effectively collaborate with and contribute to cross-functional teams
  • Other skills considered a plus:
    • Proficient in software installation, upgrading, integration and client/server operations
    • Knowledge in administration of Windows Server, IIS, and firewalls

                

  • Working knowledge of MS SQL, Oracle, XML, XSLT, C#, .NET, and API level of 3rd party application
  • Excellent interpersonal and communication skills required
  • Must be willing to travel regionally (unless assigned to a project)

 

Qualification:

  • Graduate Degree in any discipline
  • Minimum 5 years of working experience

 

As a member of the team, you demonstrate:

 

  • INITIATIVE:  Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision. 
  • RELATIONSHIP MANAGEMENT:  Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.  Ability to be a strong team player and communicate effectively among a diverse work team in multiple locations. Confident in dealing with technical experts, sales colleagues, engineers, senior management and working in the Technology field.
  • COMMUNICATION: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listens well.
  • PLANNING, PRIORITIZING, AND GOAL SETTING: Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.