Share this Job

Enterprise Success Manager

Date: Jun 24, 2022

Location: Singapore, SG, 098633

Company: Bentley Systems

Enterprise Success Manager APAC Asia


Position Summary:

As Enterprise Success Manager, you will work with our accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry knowledge, domain specific workflow experience, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions.


You will be orchestrating a wide group of business, process and solution specialists in Bentley to define and deliver on a digital advancement plan.  You will also advocate inside the company to influence our product development roadmaps and improve the accounts overall experience. We are now calling for passionate and talented individuals who are interested in being considered for Enterprise Success Manager positions. 







What You’ll Do:

  • Partner with our accounts to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:
  • Delivering and communicating ROI for our accounts business’s, throughout the User (customer) lifecycle
  • Being the trusted advisor for the User on use-case and product functionality
  • Orchestrating the focus of cross-functional teams at Bentley, on behalf of the User
  • Identify opportunities for Users to act as Bentley advocates (e.g. testimonials, case studies)
  • Collaborate closely with Sales to support pilot Users, renewals, and expansion opportunities
  • Coordinate resources across the Bentley organization as needed to support needs of accounts
  • Advocate on behalf of the User within Bentley to inform our sales process and product roadmap
  • Maintain a cadence of communicating with accounts about their adoption trends, sentiment, and mining for opportunities for engagement by providing a valid point of view
  • Schedule and host Monthly and Quarterly business reviews
  • Schedule and host Executive Business Reviews


What We’re Looking For:


  • BA/BS (MBA/Master preferred)
  • Minimum 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
  • Experience with capital projects in the building, civil, construction, mining, process, oil & gas, road or rail sectors.
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Strong leadership skills and action-oriented
  • Impressive executive presence and communication abilities
  • Ability to create structure in ambiguous situations and design effective processes
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Travel may be required for meeting with account stakeholders at least quarterly
  • Ability to communicate in Korean, Japanese and English language.


What We Offer:


  • A great Team and culture – please see our Recruitment Video.
  • A hybrid work mode.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • Competitive Salary and benefits.
  • The opportunity to work within a global and diversely international team.
  • A supportive and collaborative environment.
  • Colleague Recognition Awards.


Who We Are:


Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.​​


Equal Opportunity Employer:


Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.




Job Segment: Engineer, Wastewater, Water Treatment, Engineering