Senior Technical Support Engineer

Senior Technical Support Engineer

Location: Home-based, MX

Position Summary:

The Senior Technical Support Engineer is primarily responsible for providing technical support for Bentley’s Structural Engineering software, RAM Concept, RAM Structural System, RAM Elements, and RAM Connection. 

Your Day-to-Day:

• Provide technical support to users through Web, Phone & Email on RAM products like RAM Concept, RAM Structural System, RAM Elements, RAM Connection.
• Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage.
• Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests.
• Coordinate with Development, QA & Product Management team to prioritize bug fixes.
• Create knowledge articles, edit existing articles to keep them current and use those to support users.
• Test a product or a feature before a release.
• Carry out on site/web based technical presentations to users.

What You Bring to The Team: **Please submit resume in English**

• Bachelor’s degree in Civil or Structural Engineering
• 5+ years of prior experience in post-tensioning is required.
• Knowledge of US steel & concrete design codes
• Knowledge of building modeling & design would be preferred.
• Experience of using Ram Concept, RAM Structural System, RAM Elements, RAM Connection, STAAD.Pro, ETABS, SAP2000, RISA would be an advantage.
• Excellent communication skills in English (verbal & writing)
• Self-motivated, proactive individual with strong desire to learn.
• This is a full-time role expected to work 40 hours per week, home-based in MX.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• There is no travel required for this for this role.

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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