Senior Help Desk Engineer

SENIOR HELP DESK ENGINEER

Location : Christchurch, New Zealand 

Position Summary :

Senior Help Desk Engineer is  responsible for providing technical assistance to clients and maintaining computer systems. May assist more junior staff members with aspects of their job. They are responsible for diagnosing and resolving more complex hardware and software issues, installing and configuring software, and setting up new hardware. Being the lead on projects. They also provide technical assistance to end-users, including troubleshooting issues with desktops, laptops, printers, conferencing systems, and PC peripherals

Responsibilities:

• 50% ticket based support work on escalations from Analysts, Associates, Local Help Desk, Engineer I, & Engineer II 50% regional projects
  Description.
• The Senior Help Desk Support Engineer is responsible for implementing and supporting the systems and technologies that comprise the end user computing environment. Including support and development of automating existing and new tools.
• This position will implement and manage the technology infrastructure that supports internal colleagues and their end unit compute.
• This position also supports and manages third and fourth level internal support tickets.
• The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing, and maintaining a standard end user delivery model.
• You will apply this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable, and supportable. 

Qualifications:

• Associates Degree or Equivalent
• ITIL Foundation V3 or newer
• Workflow and process automation experience
• Support knowledge of Office 365 Apps
• Support knowledge of Windows 10, Windows 11, iOS & MacOS
• MDM experience is a plus 
• 5 years' experience working within a distributed global team/environment.
• Technical diploma or Microsoft certificate preferred (such as MCDST)   
• General knowledge of commonly used IT operating systems
• Able to provide professional technical guidance to company employees regarding PC problems

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.