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Resource Manager - EMEA

Date: Mar 12, 2019

Location: GB

Company: Bentley Systems


Office or Remote based, UK


Position Summary:


Bentley is looking for a motivated Resource Manager to join our EMEA Resource Management Team.  This multi-dimensional role will report to the Senior Resource Manager of the Digital Advancement Group, who is responsible for all resourcing in a region in support of our Product Advancement Group (PAG) leaders.


The Resource Manager will be a consultative member of the delivery leadership team acting as the first-point-of contact for PAG leaders for management-level understanding of Advancement Group resource supply/demand readiness, current and anticipated utilization and source of recommendations for improving utilization rates. 


Your Day-to-Day:


The Resource Manager will lead staffing efforts for PAG projects.  In doing this work, the Resource Manager will:

  • Identify best-available resources for position vacancies.
  • Ensure colleague readiness and availability for forecasted work.
  • Analyze and report on current and future resource skills.
  • Compare resource supply against forecasted demand and backlog.
  • Facilitate resource allocation discussions where delivery priorities are not clear. 


The Resource Manager will operate independently with general direction. Other responsibilities include:

  • Obtain overall understanding of the PAG business and Bentley solutions. Ability to clarify specific resource needs and technical competencies and essential skills of resources for resource deployment purposes.
  • Leverage technical tools to report on, evaluate and interpret current resource utilization and existing skills and experience in the resource pool. Coordinate with resources to update information in Professional Service Automation (PSA) system. Use multiple reporting tools and systems to manage data and analysis.
  • Identify patterns in data and potential causes for concerns such as underutilization of resources. Create and deliver reports from systems that forecast upcoming resource needs and identifies any skills gaps in the resource pool.
  • Communicate with Project Managers, PAG Leaders to ensure information is updated before reporting deadlines. Facilitate resolution in the event resource allocation conflicts occur.


What You Bring To The Team:


  • You have a minimum of 5-7 years of experience working in a Resource Management Office or in an internal Professional Services Operations role with patterns of success in the following areas:
  • Carry out responsibilities that contribute to role of own department within the organization.  Seek guidance when assigned goals conflict with departmental goals or overall strategy.  Assess situations based on awareness of the goals and operating issues of own department.  Work to resolve obstacles related to goals of own department.  Documents regulatory and reporting requirements.
  • Apply data analysis and data modeling techniques to establish, modify, and maintain business data structures and associated components.  Collect required business data through various data sources.  Investigate data requirements in the business data analysis process.  Utilize designated data analysis software (both internal and external) to analyze business data.  Writes analysis reports to assist decision making at the senior level.
  • Assist in assessing risks, benefits and consideration of alternatives.  Participate in documenting data, ideas, players, stakeholders, and processes.  Apply an assigned technique for critical thinking in a decision-making process.  Recognize, clarifies, and prioritize concerns.  Identify, obtain, and organize relevant data and ideas.
  • Demonstrate both empathy and assertiveness when communicating a need or defending a position.  Review others' writing or presentations and provide feedback and coaching.  Adapt documents and presentations for the intended audience.  Maintain focus on the topic at hand.  Employ appropriate methods of persuasion when soliciting agreement.  Communicate well downward, upward, and outward.
  • Working knowledge of Professional Services Resource Management and/or Business Operations Environment.
  • High aptitude for software systems. Experience Professional Service Automation (PSA) systems a plus.
  • Expert in Microsoft Excel a must.
  • Excellent communications skills with a demonstrable history of building and keeping trusting business relationships.
  • Ability to lead and influence at all levels in the organization.
  • Ability to critically examine the status quo and develop new, simple solutions to old problems.
  • Ability to collect and analyze data from disparate sources and develop an understanding of the message, articulate the message in clear language comprehensible at all levels.
  • Strong service-minded approach.
  • Multi-tasking is natural.
  • Functions well in ambiguity.


What We Offer:


  • Competitive remuneration package and excellent benefits.
  • A professional, supportive and collaborative environment.
  • Tailored and Hands on Training to empower you on your new role.
  • The opportunity to learn about other solutions that are leading the Worlds Infrastructure.
  • Colleague Recognition Awards.


Who We Are:


Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.


Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2012. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market; strategic partner Siemens AG has accumulated a non-voting minority stake.


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