Technical Support Engineer

Technical Support Engineer

Location-Hybrid/Homebased, India

Position Summary-

Bentley Systems, Inc. is looking for a self-starting individual to join its SPIDA Support team as a Technical Support Engineer.  In this role, you will work as a member of our pole loading analysis technical and power systems analysis support team to provide the highest quality software and engineering support to our customers.  You will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you!

Job Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to power systems and software problems, and drive to resolution.
• Provide support and troubleshooting for customer-submitted PLA files using SPIDAcalc, and drive to resolution.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customersEnsure proper recording and closure of all issues
• Prepare accurate and timely reports
• Create knowledge base including technical notes, and articles
• Develop and demonstrate expertise in Bentley's Electric Utilities software products

Skills Required

• Bachelor’s degree in electrical engineering or equivalent work experience
• 1-2 years using power system design and analysis software
• 1-2 years using SPIDAcalc or other Pole Loading Analysis softwareDemonstrated proficiency with all modern
• Windows operating systems
• Comfortable troubleshooting software and network problems
• Strong oral and written communication skills

Desired Experience

• Microsoft SQL Server experience
• Experience with Knowledge Centered Support
• Excellent attention to detail

What We Offer:

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

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About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.