Technical Support Engineer

Technical Support Engineer

(PLEASE SUBMIT RESUME IN ENGLISH)

Location: Hybrid or Home-based in Brazil

Position Summary: 

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team. This position will interface with our users providing civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing, and Sales.

Your Day-to-Day: 

• Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
• Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
• Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
• Producing training materials and multimedia materials used to train users in the use of the design software.
• Serving as primary support liaison between Bentley and users.
• Occasionally traveling to user sites to perform training and consulting.
• Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
• Possessing thorough knowledge of the company’s products and other applications used by users.
• Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Keeping users informed of how and when problems are resolved.
• Being involved in any additional follow-up, testing, and troubleshooting.
• Appropriately referring issues to other support and quality assurance areas.
• Promoting and maintaining a high-quality, professional, service-oriented company image among users

What You Bring to The Team:

• Civil Engineering degree or equivalent training and experience
• 1-5 years of experience in road, rail, and site design preferred
• Prior experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D strongly preferred
• A Professional Engineer License is highly desirable
• English Language Proficiency
• Excellent written and verbal communication skills
• Strong critical thinking skills and a desire to solve problems
• Self-motivated, proactive with a strong desire to learn
• This is a full-time job expected to work 40 hours per week, home-based or hybrid
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
• This role does not require travel.

What We Offer: 

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

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About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.