Solution Architect, Digital Applications

• Lead the architecture and implementation of Salesforce solutions to support global marketing and sales operations. 

• Translate complex business requirements into scalable technical designs that align with Bentley’s enterprise architecture. 

• Oversee Salesforce architecture to ensure optimal performance, maintainability, and extensibility. 

• Collaborate with stakeholders from Sales, Marketing, and IT to ensure capabilities meet business objectives. 

• Direct integration efforts between Salesforce and other Enterprise systems (such as Marketo and Impartner), ensuring seamless data flow and process alignment. 

• Establish and enforce development standards, configuration best practices, and platform governance. 

• Mentor developers and solution consultants, fostering innovation and excellence. 

• Support organizational change management, including knowledge transfer, training, and enablement sessions for key users. 

• Drive continuous improvement through performance optimization, automation, and adoption of emerging technologies. 

• Participate in strategic planning, roadmap development, and vendor engagements for Salesforce and Enterprise platforms. 

• Manage the development and configuration of sales technology tools, including SFDC. 

• Review configuration changes and validate test results from SFDC Admins before management approval for production deployment. 

• Collaborate with Sales Operations and solution analysts to design and implement solutions for critical business needs. 

• Gather requirements, evaluate alternatives, create specifications, estimate development hours, design technical solutions, and formulate test plans. 

• Lead testing cycles for application enhancements and project-related improvements. 

• Analyze master and transactional data from multiple channels, enhancing data validation, syndication, and cleanup processes. 

• Provide thought leadership to deliver application improvements aligned with business objectives. 

• Work with technical teams to design integrations across digital applications. 

• Ensure role-based permissions comply with organizational standards. 

• Partner with Sales and Data teams to design dashboards and reports in SFDC and other visualization tools. 

• Troubleshoot system issues, analyze root causes, and recommend both short-term and long-term solutions. 

• Develop product modifications and collaborate with software vendors for enhancements. 

• Define and implement workaround processes, corrective actions, communication strategies, and system upgrades. 

• Create process and systems documentation for relevant applications. 

• Continuously expand skills and professional development through training, mentoring, and collaboration. 

• This role may require occasional travel.   

Qualifications:

• 10+ years of experience in enterprise application architecture, including at least 5 years specializing in Salesforce.   

• Proven success leading large-scale Salesforce implementations across multiple business units.   

• Strong understanding of Salesforce platform architecture, including Apex, Lightning Web Components (LWC), Flow, and REST/SOAP APIs.   

• Experience integrating Salesforce CPQ with ERP systems (e.g., SAP, Workday), middleware platforms, and other key applications such as e-Stores and entitlement tools.   

• Salesforce certifications (Application Architect, CPQ Specialist, Technical Architect) are highly preferred.   

• Excellent communication and stakeholder management skills, with the ability to influence at all organizational levels.   

• Ability to manage multiple projects simultaneously in a dynamic environment.   

• Strong analytical skills and attention to detail, with a customer-first mindset and proven ability to improve processes.   

• Ability to work independently, adapt to change, and build effective partnerships with application stakeholders.   

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, Business Engineering, or a related discipline.   

• This role may require some travel. 

Preferred Skills:

• Experience with global deployments. 

• Familiarity with Agile methodologies, DevOps practices, and CI/CD pipelines.   

• Knowledge of data governance, SOX compliance, and security protocols in enterprise environments. 

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