Senior Technical Success Manager

Job Description: A Senior Technical Success Manager will provide our users with analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues.

Job Responsibilities:

• Own the technical health of an account by acting as the primary point of contact
• Develop, coordinate (across multiple teams as required), and implement a resolution plan
• Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation
• Provide Success Managers with findings that could affect user-specific Success Plans
• Track/identify trends with support cases to provide product teams with strategic areas of focus
• Communicate and present status updates to internal and external executive leadership

Qualifications:

• 3+ years of either consulting, product support or development in an infrastructure or engineering design environment
• Exposure to BIM policies, procedures, and processes
• Awareness of Bentley products and their relationship with Bentley product lines and brands
• Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus
• Possess strong organizational skills, including critical thinking and problem solving
• Ability to manage multiple accounts and complex project initiatives
• Fluent in English and able to clearly present information through the spoken or written word
• Position is remote or hybrid (if you live near a Bentley office), with limited travel

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.