Senior Technical Success Manager

Job Description: A Senior Technical Success Manager will provide our users with analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues.

Job Responsibilities:

• Own the technical health of an account by acting as the primary point of contact
• Develop, coordinate (across multiple teams as required), and implement a resolution plan
• Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation
• Provide Success Managers with findings that could affect user-specific Success Plans
• Track/identify trends with support cases to provide product teams with strategic areas of focus
• Communicate and present status updates to internal and external executive leadership

Qualifications:

• 3+ years of either consulting, product support or development in an infrastructure or engineering design environment
• Exposure to BIM policies, procedures, and processes
• Awareness of Bentley products and their relationship with Bentley product lines and brands
• Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus
• Possess strong organizational skills, including critical thinking and problem solving
• Ability to manage multiple accounts and complex project initiatives
• Fluent in English and able to clearly present information through the spoken or written word
• Position is remote or hybrid (if you live near a Bentley office), with limited travel