Enterprise Success Manager

Enterprise Success Manager

Location: This role offers the flexibility of being home-based or hybrid for qualified candidates in the United States however Central time zone preferred.

Position Summary:

As Enterprise Success Manager, you will work with our accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry knowledge, domain specific workflow experience, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions.

You will be orchestrating a wide group of business, process and solution specialists in Bentley to define and deliver on a digital advancement plan.  You will also advocate inside the company to influence our product development roadmaps and improve the account’s overall experience. We are now calling for passionate and talented individuals who are interested in being considered for Enterprise Success Manager positions. This role will focus on State Departments of Transportation (DOTs) that use Bentley solutions for design, project delivery, construction, permitting, and/or asset management. Experience working for or with DOTs required. 

Your Day-to-Day:

Partner with our accounts to deliver predictable outcomes, experiences, and predictable growth for their business by:

• Delivering and communicating ROI for our accounts business’s, throughout the User (customer) lifecycle
• Being the trusted advisor for the User on use-case and product functionality
• Orchestrating the focus of cross-functional teams at Bentley, on behalf of the User
• Identify opportunities for Users to act as Bentley advocates (e.g. testimonials, case studies)
• Collaborate closely with Sales to support pilot Users, renewals, and expansion opportunities.
• Coordinate resources across the Bentley organization as needed to support the needs of accounts.
• Advocate on behalf of the User within Bentley to inform our sales process and product roadmap.
• Maintain a cadence of communicating with accounts about their adoption trends, sentiment, and mining for opportunities for engagement by providing a valid point of view.
• Schedule and host Monthly and/or Quarterly business reviews
• Schedule and host Executive Business Reviews with a strategic, outcome focused delivery
• Own User Strategic Success Plan; collaborate with user/internal success team for plan creation, execute and update plan
• Monitor and report User usage reports to internal and external stakeholders. 
• Travel may be required for meetings with account stakeholders at least quarterly.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

What You Bring to The Team:

• BA/BS (MBA/Master preferred)
• Ideally 8+ years of experience working for or with DOTs, Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role.
• Experience working for or with DOTs and a deep understanding of their processes and needs required.
• Experience with capital projects in the civil or transit sectors in design, construction, or operations and maintenance
• Experience in working with complex, multi-divisional customers.
• Strong leadership skills and action-oriented
• Impressive executive presence and communication abilities
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for being a part of a fast-growing SaaS company.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)