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Technical Support Manager_ProjectWise

Date: Aug 8, 2019

Location: Pune, IN, 411028

Company: Bentley Systems



  • 10+ years of experience working in a technology career
    At least 5 years of proven leadership managing a service / support team A comprehensive understanding of electronic document management with strong emphasis on engineering design
  • Experience in managing ProjectWise or similar system preferred
  • Familiarity with relational databases, including administration, operation and maintenance with Oracle and/or Microsoft SQL Server
  • Configuration experience with MicroStation workspaces and/or AutoCAD profiles
  • A thorough understanding of networking, including TCP/IP and Windows Active Directory
  • Experience with ITIL service management concepts and methodologies; certification is a plus
  • A thorough understanding of web technologies including Microsoft IIS and Microsoft SharePoint
  • Additionally, accountable for several key metrics including service level, user experience, team utilization and quality of our end-to-end service delivery. 


Skills & Qualifications: 

  • Excellent written and verbal communication skills. Strong ability to present information to leadership team in a manner that is clear, concise and open
    Attention to detail
  • Strong appreciation for both business and technical requirements
  • Ability to diffuse tense customer situations and project a positive, confident outlook
  • Desire for continued process improvement
  • Strong organizational, presentation, and customer service skills
  • Skill in strategic planning with an ability to think ahead and plan over a 6-12 month time span
  • Skill in leading people and getting results with a strong customer orientation
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to adapt to changes quickly
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast moving environment

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