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Technical Support Engineer, Civil Products

Date: Jun 22, 2019

Location: Pune, IN, 411028

Company: Bentley Systems

Bentley Systems is seeking an intermediate/senior level Civil Engineer to become a valued member of our Technical Support Design Engineering team based in Pune, India office location. The Design Integration User Advancement Team is dedicated to providing excellent technical support and enabling successful user outcomes through a proactive, services based business model that is in alignment with our users’ needs and increases the adoption of our products and services worldwide.

Responsibilities:

  • Providing technical applications support to users, answering complex questions on the use of software to design various civil engineering projects.  These projects include: roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.

  • Educating engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals 

  • Acting as a consultant to engineering companies and government organizations in order to implement the design software in their organization or project

  • Producing training materials and multimedia materials used to train users in the use of the design software

  • Serving as primary support liaison between Bentley and users

  • Occasionally travelling to user sites on rare occasions to perform training and consulting

  • Conveying user feedback to product development staff.  Presenting user requirements in the form of specification to software developers for the development and enhancement of program commands and workflows

  • Possessing thorough knowledge of company’s products and other applications used by users

  • Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements

  • Keeping users informed of how and when problems are resolved

  • Being involved in any additional follow up, testing and troubleshooting

  • Appropriately referring issues to other support and quality assurance areas

  • Promoting and maintain a high quality, professional, service-oriented company image among users

 

Requirements/ What You Bring To The Team:

  • Civil Engineering degree or equivalent experience in road, rail, and site design

  • Prior experience with Open Roads Designer,  InRoads, GEOPAK, MicroStation, AutoCAD, Bentley Rail Track, or MX strongly preferred

  • Ability to resolve application problems via Community interactions (forums), telephone and e-mail.

  • Strong technical authoring skills to create high quality knowledge content to enable user self-service.

  • Excellent English verbal and written communication skills with ability to convey complex technical details.

  • Must be self-motivated and proactive, possessing strong desire to learn.

 

Experience in road, rail, and site design advantageous.


Job Segment: Civil Engineer, Engineer, Transportation, Design Engineer, Technical Support Engineer, Engineering