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Technical Support Engineer I

Date: May 24, 2021

Location: Pune, IN, 411028

Company: Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $700 million, in 172 countries. www.bentley.com

 

 

Provides support to users on SYNCHRO Brand products and issues. Works with users and colleagues to define technical problems, determine the solution, and assist in implementing the fix. Utilize tests, tools, and diagnostic procedures. 

 

Specific responsibilities include: 

  1. Providing technical and user support for SYNCHRO’s users' utilizing the ticket tracking system, knowledge base, scripted actions, and free-thinking. 
  2. Building knowledge base for products, solutions and processes. 
  3. Improving front-end troubleshooting skills while learning to understand (and addressing) the needs of the user's business. This can include working through the LEARN Server, and other self-led training material
  4. Staying up to date with primary products and knowledge of the base functionally of adjacent products.
  5. Keep expanding knowledge on products, solutions, and processes.

 

Typical skills and experience required include:

  1. A "user first" attitude and desire to help solve problems
  2. Excellent language and written communication skills
  3. Communication should be handled with patience, friendliness, and clarity
  4. Emotional intelligence when talking with users
  5. Analytical thinking skills
  6. Troubleshoot and document in a methodical manner
  7. Proficiency in documenting accurately solutions provided and any needed troubleshooting steps required
  8. Providing information via forum posts & wikis
  9. Work well with colleagues to help resolve issues

 

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.


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