Share this Job

Technical Support Engineer I

Date: Jun 11, 2021

Location: Pune, IN, 411028

Company: Bentley Systems

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Responsibilities

  • Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm, and sanitary sewer design, berm and levee design, rail design, etc.
  • Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
  • Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
  • Producing training materials and multimedia materials used to train users in the use of the design software.
  • Serving as primary support liaison between Bentley and users.
  • Occasionally traveling to user sites to perform training and consulting.
  • Conveying user feedback to product development staff. Presenting user requirements in the form of the specification to software developers for the development and enhancement of program commands and workflows.
  • Possessing thorough knowledge of the company’s products and other applications used by users.
  • Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
  • Keeping users informed of how and when problems are resolved.
  • Being involved in any additional follow-up, testing, and troubleshooting.
  • Appropriately referring issues to other support and quality assurance areas.
  • Promoting and maintain a high quality, professional, service-oriented company image among users

 

Requirements

  • Civil engineering degree or equivalent experience in road, rail, and site design
  • Prior experience with Stormwater Drainage Design  e.g. Civil Storm/StormCAD or equivalent software strongly preferred
  • Ability to travel domestically to user sites when required
  • Evening / Night shift to support North America Users
  • Excellent written and verbal communication skills
  • Strong critical thinking skills and a desire to solve problems
  • Self-motivated, proactive with a strong desire to learn

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.


Job Segment: Engineer, Transportation, Technical Support Engineer, Civil Engineer, Engineering