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Technical Support Engineer

Date: Jul 11, 2019

Location: Pune, IN, 411028

Company: Bentley Systems

Bentley Systems is seeking a talented individual to become a valued member of our successful team as a Technical Support Engineer. As part of the Asset Performance & Reliability team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley’s users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution and escalation involving Bentley’s supported products.



  • Provide troubleshooting and technical support to users via e-mail, service tickets, phone and web-portal, Bentley Communities.
  • Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
  • Advise and train users regarding the product’s proper use and address specific user issues, this may working with the user on-site.
  • Identify user processes where Bentley solutions could be implemented.
  • Act as liaison between user and development/internal Bentley teams.
  • Provide proper diagnosis and resolution to the user.
  • Keep accurate notes and details on user support requests.
  • Recreating the issue in-house on test systems to isolate the cause of the issue.
  • Communicate with staff members regarding current/ongoing issues.
  • Review, analyze and evaluate information technology systems operations to diagnose the issue
  • Document software problem defects for review and corrective action.
  • Meet with internal Bentley teams to provide the users’ perspective on our products and services.



  • Beginning to intermediate knowledge of relational databases: Microsoft SQL Server, Oracle or Azure DB
  • Beginning to intermediate knowledge of IIS (Internet Information Services)
  • Begining knowledge of Cloud environments, Microsoft Azure
  • Intermediate knowledge of Windows Operating System (Server and client)



  • Knowledge/Experiance of Failure Mode & Effects Analysis (FMEA) would be and advantage in this position

Job Segment: Engineer, Technical Support Engineer, Engineering