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ServiceNow Developer and Administrator

Date: Jun 24, 2022

Location: Pune, IN, 411028

Company: Bentley Systems


ServiceNow Developer and Administrator

Location: Pune


Position Summary:


The ServiceNow Developer and Administrator will be the primary liaison Digital Experience Team and Bentley’s User Success Teams and other business groups, and help drive improvements to business processes in support technology solutions. This position is responsible for the configuration, development, maintenance, operation, ongoing administration and support of our User Success Platforms. This position is based in our Pune, IN Office.


Your Day-to-Day / Responsibilities:


  • Responsible for administration, configuration, development, integration, service portal design, scripting, upgrades and support of ServiceNow and other User Success technology tools
  • Work with numerous levels of business users around the world to gather requirements, evaluate and translate those into workable solutions in ServiceNow and other applications
  • Understand all facets of ServiceNow CSM such as Agent Workspace, Case Management, Omni-Channel, Customer Central, Workflows, Playbooks, Self-Service, Knowledge Management, Communities, Mobile Agent, Surveys, Analytics, Service Portal etc. and Integration of ServiceNow with other Enterprise Applications
  • Work on integration and data replication between ServiceNow and Snowflake, SAP CRM, SAP ERP, DevOps, Active Directory, Call Center Tools, Identity Management Systems and Qualtrics etc
  • Manage and ensure role-based permissions are in compliance and support user provisioning
  • Validate functionalities after periodic release upgrades, hot fixes and handle the communication on upgrade schedule, impact of upgrade and new functionalities introduced
  • Work with other solution analysts, technical teams on designing the Service Portal, and Integration with other Applications
  • Gather information, determine alternatives, create requirements, functional/technical specifications, estimate development hours, create technical design to meet defined business needs
  • Troubleshoot system problems, investigate, analyze and recommend short-term/long-term solutions
  • Develop product modifications and collaborate with the software vendors for product improvements
  • Define/implement workaround processes, corrective action, communication and system cleanup activities
  • Formulate and execute positive and negative unit test plans and assist in developing system regression and performance test plans for enhancements or new releases in the various test and productive environments
  • Actively expand skills and professional development through training courses and daily interaction with colleagues


What You Bring to The Team / Required Knowledge, Skills, Abilities, and Experience:


  • Bachelor's Degree in Computer Science, Data Science, Business engineering or a related discipline
  • 5+ years of experience on administering, configuring, developing integrating, scripting and enhancing ServiceNow
  • Experience in integrating ServiceNow with other SaaS applications like Salesforce, Snowflake (Data Warehouse), Qualtrics, CTI platforms, Identify Management Tools and on-premise applications like SAP CRM and SAP ERP
  • ServiceNow CSM certification, ITIL Certification is preferred but not mandatory
  • Good understanding of Customer Service Management initiatives, processes and best practices
  • Customer first mentality with demonstrated ability to improve processes and be a team player
  • Ability to multi-task solution design and deployment, support and on-going maintenance projects and meet deadlines in a complex and dynamic environment 



What We Offer:


  • A great Team and culture – please see our Recruitment Video.
  • Remote, hybrid or in-office model – choose what works for you.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • Competitive Salary and benefits.
  • The opportunity to work within a global and diversely international team.
  • A supportive and collaborative environment.
  • Colleague Recognition Awards.



Who We Are:


Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.​​


Equal Opportunity Employer:


Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.



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