Senior Developer, ServiceNow

Senior Developer, ServiceNow

Location: Anywhere in India (Hybrid or Home Based)

Position Summary:

The Senior Developer, ServiceNow will play a critical role in Bentley Systems’ Digital Business Enablement (DBE) team, contributing to the modernization of enterprise applications and enhancing user experience across the organization. This role is responsible for designing, developing, and implementing scalable ServiceNow solutions that support internal IT operations and external customer service platforms. The ideal candidate will bring deep technical expertise, a collaborative mindset, and a passion for process optimization.  

Your Day-to-Day:

• Design, develop, and implement ServiceNow solutions to meet business requirements and enable service delivery.
• Collaborate with cross-functional teams to strategize and implement systems, processes, and programs.
• Troubleshoot and resolve integration issues, ensuring priorities are maintained for impact and adoption.
• Document integration processes, best practices, feedback, challenges, and FAQs for repeatable adoption success.
• Support and lead our delivery efforts through the latest Agile and DevOps practices including backlog grooming, sprint planning, and testing automation.  
• Communicate the value of the ServiceNow platform in solving industry-specific challenges grounded in authentic education and technical fundamentals.
• Participate in roadmap planning, architectural input, strategic solution design, release management, and platform governance in coordination with DBE and platform leadership.
• Support incident and request queue management, including tagging, triage, and resolution strategies.
• Provide leadership to junior developers and other administrators in a mentorship capacity 

What you Bring to the team:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 5 years of hands-on experience with ServiceNow development and implementation.
• Proficiency in ServiceNow modules: ITSM, CSM, ITOM, SAM, HAM.  
• Experience with scripting including Glide API, Flow Designer, Integration Hub, Portal and Workspace customization using AngularJS and ServiceNow UI Framework
• Familiarity with web technologies (HTML, CSS, AJAX, Glidescript) and database management (SQL).
• Understanding of REST and SOAP API integrations with enterprise systems like Workday, Azure AD, Snowflake, ADO, and Salesforce.
• Experience in UI/ UX design is a plus 
• Strong communication and collaboration abilities.
• Analytical mindset with a focus on problem-solving.
• Ability to work independently and within a global team.

What We Offer:

• Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success; see our colleague video for a taste of our culture and watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
• Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.  
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.