Salesforce Sales Admin

Date: Dec 1, 2023

Location: Pune, IN

Company: Bentley Systems

Position Summary  

The Business Applications team is responsible for partnering with their stakeholders to deliver optimized processes, systems, and data capabilities to enable business growth and user advocacy. The solutions provided by this team are at the core of our ​​​​user's experience with Bentley both internally and externally. The ideal candidate will have experience with implementation and maintenance of sales applications that provide capabilities to deliver a frictionless user support experience.   

 

Job Description 

Bentley is embarking on transformational journey to modernize sales, marketing, data, and ERP platforms to upscale our user experience and processes across the enterprise. Within the business applications team we are focused on partnerships with our business to deliver world-class enterprise applications to streamline our business processes and user experience. The team is seeking a Sales Solution Admin that will be the primary liaison between the Digital Experience Team and Bentley’s Sales Organization and help drive improvements to business processes and sales technology solutions. This position is responsible for the configuration, maintenance, operation, ongoing administration and maturing of our Sales technology platforms.  

   

Responsibilities  

  • Responsible for administration and configuration of Sales technology tools like SFDC 

  • Collaborate with Sales Operations teams in business and technical design sessions, and work with other solution analysts to design and implement solutions to meet critical business objectives  

  • Gather information, determine alternatives, create requirements, functional/technical specifications, estimate development hours, create technical designs and formulate test plans to meet defined business needs  

  • Lead testing cycles for application improvements- project related or enhancement requests 

  • Analyze master and transactional data coming into Sales Applications from multiple channels in the landscape and enhance data validation, syndication, and cleanup processes  

  • Provide thought leadership to teams in business to deliver application improvements that provide value to business needs & objectives 

  • Work with other technical teams on designing integration across Digital Applications.  

  • Manage and ensure role-based permissions are in compliance  

  • Partner with Sales and Data teams to design dashboards & reports within SFDC and other data visualization tools  

  • Troubleshoot system problems, investigate, analyze and recommend short-term/long-term solutions 

  • Develop product modifications and collaborate with the software vendors for product improvements  

  • Define/implement workaround processes, corrective action, communication, and system cleanup activities and upgrades  

  • Create process documentation for respective applications 

  • Provide application training to system stakeholders when implementing application enhancements or improvements 

  • Perform daily maintenance activities across Sales applications 

  • Actively expand skills and professional development through training courses, mentoring, and daily interaction with colleagues  

  

Required Skills  

  • Bachelor's Degree in Computer Science, Data Science, Business engineering or a related discipline  

  • 5+ years of Sales Admin application experience in SFDC  

  • Ability to multi-task by working on implementation projects, along with support and on-going maintenance projects, and meet deadlines in a complex and dynamic environment  

  • Must have strong communication skills, both written and verbal; and have ability to clearly and concisely state intent to business users, IT technical peers and Bentley management.  

  • Ability to analyze problems and provide clear recommendations.  

  • Strong attention to detail, urgency, focus and discipline and have a customer first mentality with demonstrated ability to improve processes and be a team player 

  • Must be able to work independently in a fast-paced environment; flexible, supportive, and adaptive to change.   

  • Certification of SFDC or ability to complete certification of SFDC within 3 months of hire 

  • Ability to create & nurture partnerships with application stakeholders 

About Bentley Systems:

 

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. www.bentley.com

 

Equal Opportunity Employer:

 

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.


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