Knowledge Program Manager

Position Summary:

The Knowledge Program Expert is responsible for leading and managing the implementation and adoption of knowledge management methodologies across the support organization and drive other knowledge initiatives. This role involves working closely with support teams and other relevant stakeholders to ensure alignment of goals, processes, and best practices. The Knowledge Program Manager will also monitor and report on the performance and impact of knowledge programs, as well as identify and resolve any issues or challenges

Key Responsibilities:

• Develop and execute the knowledge management strategy and roadmap for the support organization.
• Coordinate and facilitate training and certification for support staff and managers.
• Provide coaching and guidance to support teams on knowledge management principles and practices.
• Manage the adoption and maturity assessment and improvement plan.
• Lead and participate in council meetings and activities.
• Establish and maintain governance and quality standards.
• Define and track metrics and key performance indicators.
• Analyze and communicate results and benefits to stakeholders.
• Identify and escalate any issues or risks and propose solutions.
• Collaborate with the knowledge management team and other program managers to share best practices and lessons learned.

Qualifications:

• A bachelor's degree in a relevant field or equivalent work experience.
• Knowledge Centered Services Certification or equivalent
• Strong knowledge and experience of knowledge management methodologies and frameworks.
• Prior experience in implementing KCS programs​ preferred

Key Skills:

• Communication and collaboration with various internal and external stakeholders, such as support teams and managers, customers, etc.
• Strong knowledge and experience of the KCS methodology and framework​
• Excellent project management and change management skills.
• Effective communication and presentation skills.
• Ability to influence and motivate others.
• Strong analytical and problem-solving skills.
• Attention to detail and quality.
• Customer-oriented and collaborative mindset.

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.