Location: Hybrid Pune
Position Summary:
Bentley Systems is seeking a Senior Colleague Services Specialist (Automation & Process Engineering) with strong expertise in Microsoft Power Platform and HR process automation.
This role goes beyond traditional HR operations — it is focused on designing, building, and scaling automated HR workflows using tools such as Power Automate, Power Apps, and AI-driven solutions. You will be responsible for transforming manual HR operations into intelligent, automated, and data-driven systems.
You will work at the intersection of HR, technology, and process engineering, driving end-to-end workflow automation, system integrations, and data governance across global HR operations.
Responsibilities:
- Design, build, and deploy end-to-end automated workflows using the right technology capability for the needs of the use case (tools from the Microsoft Power Platform stack, AI agents or other RPA apps).
- Identify automation opportunities across HR processes and convert them into scalable automation solutions.
- Develop trigger-based, event-driven workflows integrating HR systems (e.g., Workday, SuccessFactors), email, SharePoint, and APIs.
- Optimize existing flows for performance, reliability, and scalability.
- Collaborate closely with IT for the more complex automations that will require sophisticated programs, infrastructure set up or system integrations.
- Build automated reporting pipelines and dashboards (Power BI) for SLA and performance tracking.
- Use AI tools (either available general purpose LLMs and agents or purpose-specific commercially available apps) to increase effectiveness and to elevate the scope and complexity of the work that can be done by the team.
- Act as Power Platform SME, guiding stakeholders on best practices and feasibility.
- Create clear and robust process documentation, establishing a strong foundation for knowledge sharing, consistency, and future automation.
- Ensure a seamless employee experience by delivering timely and accurate support across key HR processes, including onboarding, offboarding, and employee data management.
- Champion data integrity and quality, establishing and tracking service level agreements (SLAs) and acting as the final quality checkpoint for critical processes.
- This position operates in the EMEA/APAC shift to align with regional business needs.
- As hybrid colleague you would be visiting office 3 days a week.
Qualifications:
- 8+ years of experience in HR Shared Services / HR Operations with strong automation exposure .
- Hands-on expertise in:
- Microsoft Power Automate (mandatory)
- Power Apps (preferred)
- Power BI (data visualization & reporting)
- Strong understanding of:
- Workflow automation concepts (RPA, BPA)
- API integrations and connectors
- Data handling and transformation (Excel, SharePoint, Dataverse)
- Experience with HCM platforms (Workday / SuccessFactors) and their integration capabilities.
- Proven track record of:
- Automating complex business processes
- Reducing manual effort and improving accuracy through technology
- Familiarity with:
- AI tools (AI Builder, Copilot, or similar)
- Process mapping tools (Visio, Lucidchart, etc.)
What We Offer:
- A great Team and culture – please see our colleague video.
- An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
- An attractive salary and benefits package.
- A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
- A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
Who We Are:
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.
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