Graduate Trainee, Education Support

Job Title

Graduate Trainee – Education Support
Team: Bentley Education Support
Location: India (Pune / India‑based, hybrid as applicable)

About Bentley Education

Bentley Education supports students, educators, and institutions worldwide by providing free access to Bentley’s infrastructure engineering software, learning resources, and certifications. The Education Support team helps users successfully access and use these tools through the Bentley Education Hub.

Role Summary

The Graduate Trainee – Education Support will assist with day‑to‑day education support activities, helping students and educators with account setup, software access, eligibility, downloads, and basic technical queries.
This role is ideal for a recent graduate with good communication skills, attention to detail, and an interest in learning about software support and education platforms.

Key Responsibilities

Education Support Operations

• Handle and track education support queries, perform basic eligibility and account checks, ensure proper case resolution, flag trends, and assist with process and automation testing.

User Communication & Documentation

• Respond to users using approved templates, requesting missing details clearly; document issues accurately; identify common user confusion to improve FAQs; and maintain consistent explanations of education access and eligibility.

Process & Knowledge Support

• Follow Education Support SOPs, help update internal guides and FAQs, distinguish Education vs. Product Support scope, and contribute to continuous improvement initiatives.

 Collaboration & Learning

• Collaborate with global Education, Operations, and Support teams, and learn Bentley systems, tools, and education licensing models during the trainee period.

Eligibility & Qualifications

Required

• Recent graduate or up to 1 year of experience in a support or user‑facing role; comfortable following structured processes; basic proficiency with Microsoft Office and web platforms; organized, reliable, and open to feedback.

Preferred

• Internship or trainee experience in support or operations; exposure to education platforms or academic users; basic awareness of licensing or software access concepts.

What You Will Gain

• Hands‑on exposure to supporting global students and educators; practical experience with education licensing, systems, and workflows; training in professional communication with mentorship from experienced team members; and opportunity to progress into a full‑time role based on performance.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.