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Essential Skills:
- Effective Verbal/Written communication and listening skills for collaboration and working with IT colleagues and internal customers.
- Good organizational and time management skills
- Strong multi-tasking abilities
- Experience creating and maintaining technical documentation
- Understanding of Teams Direct Routing
- Experience troubleshooting both Teams and Skype for Business clients
- Knowledge of troubleshooting tools Syslog Viewer, pathping, tracert, Snooper, Netmon, Wireshark, Fiddler etc.
- Responsible for configuration, administration and support activities for Teams, Skype for Business and related VoIP systems.
- Strong background with Microsoft Teams VoIP systems
- Experienced with Teams Call Queues
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Desired Skills:
- Knowledge of Windows 2008-2012R2, Exchange 2007-2013, SharePoint, Active Directory.
- Teams escalated help requests,
- Proficient with Teams Powershell scripting
- General understanding of Networking
- Experience working with Telephony (Inbound Voice Routing, Call Queues, Number porting)
- Knowledge with migrating Teams between tenants
- Experience Troubleshooting Teams Online related issues
- Working knowledge of Session Border Controllers (SBC)
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