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Collaboration Systems Specialist

Date: Aug 5, 2022

Location: Pune, IN, 411028

Company: Bentley Systems

 

Essential Skills:

 

  • Effective Verbal/Written communication and listening skills for collaboration and working with IT colleagues and internal customers.
  • Good organizational and time management skills
  • Strong multi-tasking abilities
  • Experience creating and maintaining technical documentation
  • Understanding of Teams Direct Routing
  • Experience troubleshooting both Teams and Skype for Business clients
  • Knowledge of troubleshooting tools Syslog Viewer, pathping, tracert, Snooper, Netmon, Wireshark, Fiddler etc.
  • Responsible for configuration, administration and support activities for Teams, Skype for Business and related VoIP systems.
  • Strong background with Microsoft Teams VoIP systems
  • Experienced with Teams Call Queues

 

 

Desired Skills:

 

  • Knowledge of Windows 2008-2012R2, Exchange 2007-2013, SharePoint, Active Directory.
  • Teams escalated help requests,
  • Proficient with Teams Powershell scripting
  • General understanding of Networking
  • Experience working with Telephony (Inbound Voice Routing, Call Queues, Number porting) 
  • Knowledge with migrating Teams between tenants
  • Experience Troubleshooting Teams Online related issues
    • Working knowledge of Session Border Controllers (SBC)

 

 

 

Educational Qualifications      :

 

Bachelor’s degree in Information Technology OR minimum three years’ experience in IT with an emphasis in Desktop Support and Collaboration Apps

Job Responsibilities:  

 

  • Administer and support Skype for Business OnPrem and Teams Online throughout the organization
  • Monitor AudioCodes/Skype for Business OnPrem/Teams Online/Call Center Platform
  • Optimizing processes and delivering high quality experience to customers
  • Analyzes VOIP topologies and traffic/capacity requirements
  • Work on project/tasks assigned to Collaboration Productivity team.
  •  Develop detailed project plans and implementation diagrams
  • Assists in driving the development, testing and implementation of technology solutions
  • Other duties as assigned