Senior Product Operations Manager

Senior Product Operations Manager

Location: Philadelphia, US (Office/Hybrid)
 
 
Position Summary: 

We are looking for a Senior Product Operations Manager to play a pivotal role in enabling high‑performing, empowered product teams. Reporting to the Senior Director of Product Operations and embedded within a specific product area, you will partner closely with Product, Engineering, and Design leaders to shape and scale best‑practice ways of working across the product lifecycle.

This is a highly influential individual contributor role where you will combine hands‑on coaching with organizational-level impact. You’ll help teams deliver meaningful customer value while also supporting the broader product organization to scale effectively through thoughtful processes, frameworks, and continuous improvement.

The ideal candidate is experienced in working with cross‑functional product teams, excels at coaching and facilitation, and is comfortable leading change in complex, evolving environments.

 
Responsibilities:

• Partner with cross‑functional product teams to identify opportunities to improve ways of working and support teams in implementing sustainable change.
• Scale empowered, agile ways of working across multiple teams by sharing insights, patterns, and best practices in impactful ways.
• Conduct product maturity assessments to benchmark, track, and support team development over time.
• Design and implement lightweight frameworks, guidelines, and processes that improve effectiveness and efficiency (with a strong “minimum viable process” mindset).
• Provide hands‑on coaching, training, and facilitation to product teams and leaders as needed.
• Surface actionable insights and recommendations from “on the ground” observations to Product, Engineering, and Design leadership to drive organization-wide improvements.
• Strengthen feedback loops within teams, between teams and leadership, and with key stakeholders.
• Ensure teams are using product and delivery tooling effectively to promote transparency, alignment, and measurable business outcomes.
• Support teams and leaders with OKR planning, decision-making, and outcome measurement.
• Champion a culture of continuous improvement and support the adoption of practices that enable learning and adaptability.. 
   
   

Qualifications: 

• 5+ years of hands-on experience working with cross‑functional product teams.
• Background in product operations, agile coaching, or similar roles; experience as a Product Manager, Engineer, or Designer is a strong plus.
• Strong facilitation skills, including experience with conflict resolution, group dynamics, and working across diverse personality styles.
• Comfort with product and delivery tooling (experience with Aha! and/or Azure DevOps is a bonus).
• Ability to observe team dynamics objectively and provide thoughtful, constructive, and sometimes challenging feedback.
• Proven experience driving cultural and behavioral change through agile mindsets and best‑practice adoption.
• Natural connector who can synthesize diverse inputs, align stakeholders, and help teams find a clear path forward.
• Excellent relationship-building skills with the ability to positively influence teams and senior stakeholders.
• Strong problem‑solving skills and the ability to thrive in fast‑paced, evolving environments.
• Familiarity with infrastructure engineering and SaaS product organizations is a plus. 

What We Offer:

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging, and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.  

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