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Director of User Learning

Date: May 14, 2022

Location: Philadelphia, PA, US, 19102

Company: Bentley Systems

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries.


Why User Success and Why Now:

 In User Success, we have a relentless focus on creating loyal users by helping them realize business value, within all accounts and account segments. With the overall user experience transformation happening in our industry, we understand driving continuous adoption of our technology is paramount to a successful engagement with our users and as such, we have created a User Success Team focused on increasing adoption and satisfaction with all of our products, ensuring our accounts and users are successfully meeting their business goals.


What you’ll do:

As Director for User Learning, you will build and shape our global User Learning organization and will be responsible for the vision, strategy, and execution to transform Bentley’s Learn experiences. You will ensure Bentley users have the learning content they need to build their capabilities and more efficiently and effectively reach their outcomes. You will own the mechanisms and tools that programmatically and efficiently move knowledge from our subject matter experts to our users via self-serve content, 1 to many events and consulting services.  You will create a culture of continuous improvement that delights users, drives adoption and improves renewal rates. 


Who we’re looking for:

You have proven success in building high performing “Learn” teams and attractive margins infused with psychological safety and agency.  You listen to and engage deeply with customers and share actionable feedback.  You have a beginner's mindset; always looking for new ways to make things better.  You hire, develop, and retain the best talent in the industry and are deeply vested in the success of every member of the Learn organization, providing opportunities for development while ensuring accountability to each other as well as to our users.  You have a demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, especially executive and C-level.


What you’ll accomplish

  • Users perceive Bentley as an industry leader in Learn experiences
  • Our users will have more skills and capabilities resulting in greater adoption and usage
  • A strong program of content development leveraging the subject matter experts across the company
  • A clear understanding of our users and their learning objectives through research, analytics, feedback, and internal partnerships
  • A Bentley learning and credentialing strategy that is user-centric and learner-centric
  • Extremely high rates of adoption, satisfaction and renewals
  • Build solid, resilient culture of operational excellence


What you bring to the team

  • 10+ years in leading user facing learn initiatives
  • 10+ years of experience managing global teams
  • 10+ years of experience interacting with internal and customer executives
  • A proven track record of improving users capabilities and outcomes via Learn programs
  • A deep understanding of managing a global, remote team
  • A history of managerial leadership, expertise and mentorship in growing & developing high-functioning teams and leaders
  • Experience leading in a high growth, constantly changing environment
  • Have a very strong ability to use quantitative data and metrics to drive clarity and decision making that will impact the team and user success
  • Outstanding operational excellence and ability to straddle between details and higher level implications of critical business issues
  • Requires sitting or standing at will while performing work on a computer. The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling and meeting functions.






Equal Opportunity Employer

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.


 Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

 Bentley participates in e-Verify / Bentley participa en e-Verify / Right to Work Notice

 Request an Accommodation


As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at

Nearest Major Market: Philadelphia

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