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Subscription Renewals Representative

Date: Jul 29, 2019

Location: Petaling Jaya, 10, MY, 47301

Company: Bentley Systems

Subscriptions Renewals Organization is a key component to Bentley's overall sales strategy. Our mission is to deliver exceptional financial results, measured in high subscription retention rates, by providing outstanding sales and service activities to our Bentley resellers and user base.  We accomplish this task through flawless execution, operational innovation, and by enabling a culture of success where people develop and flourish.

Bring your successful track record in recurring revenue generation and operations experience to Bentley in this key contributor role as a Subscription Renewal Representative for different markets our Asia Subscription Renewals Team.

Maximize the Bentley revenue within your market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewals

Achieve quarterly and annual targets related to retention and product expansion for your market

Maintain an appropriate level of product knowledge for all infrastructure industry segments and server applications

Sell the value of the Bentley SELECT and Open Access maintenance program

Promote and deliver subscription program services to Bentley users with a focus on user retention

Investigate and resolve subscription-related queries through Bentley Systems International via telephone, email, or other means

Facilitate effective communication between multiple departments to complete subscription-related requests

Provide an exceptional level of customer service to existing account base

Pro-actively contact high priority users from existing subscriber base

Identify and distribute product sales leads to Bentley Sales colleagues

Update/maintain user and contract information in the Customer Relation Management system

Perform other operational or administrative activities as required 



      2 years+ experience in Operations / Sales management in the IT Industry

 Bachelor’s degree in related field or equivalent career experience desirable

 A proven track record of meeting and exceeding revenue goals in Software Renewals Subscriptions and/or Operations Management capacity

 A results-focused individual, self-motivated and with clear goals, who can use these traits to adopt a team approach to best-in-class user service

 Articulate in both verbal and written communication

 Able to consult with subscribers on solution building in a user-focused manner to deliver exceptional customer service

 Possess a strong sales operations / sales process discipline and knowledge of SAP (CRM and/or ERP)

 Business experience in Software-as-a-Service a plus

Fluency in English & Bahasa