Technical Account Manager

Technical Account Manager

Location: Hybrid - Mumbai

Position Summary:

Bentley Systems seeks a dynamic Technical Account Manager (TAM) to collaborate closely with the Account Manager (AM) in driving goals through effectively managing the technical relationship and strategy for Bentley's most strategic accounts. As a global leader in infrastructure software, Bentley Systems provides cutting-edge solutions that empower users in infrastructure projects. 

The TAM defines the technical account strategy by combining the appropriate sales methodology, deep industry, and technical background to align with sales initiatives while advocating for the customer within Bentley by partnering with sales, product, user success, consulting, and marketing to provide a clear understanding of the customer's environment, challenges, and requirements. The TAM fosters long-term partnerships and expansion with customers and net new customer acquisition within each customer's ecosystem. The TAM aligns the customer's business projects and technical goals with Bentley's vision, mission, and strategy. 

Responsibilities: 

• Work closely with Account Managers and users to develop technical account strategies and compelling value propositions.​
• Collaborate with Account Managers to run discovery sessions, identify user value, gather requirements, and with support for Solution Engineering colleagues, propose tailored infrastructure software solutions.​
• Document the technical roadmap for the account plan and contribute to account reviews.​
• Cultivate strong relationships with key technical stakeholders within assigned account(s), fostering trust as a go-to subject matter expert resource with credibility and a positive reputation.​
• Collaborate cross-functionally with Product Management, Enterprise Success and Marketing to align technical and business requirements, share user insights, identify product enhancement opportunities, new go-to-market solutions and contribute to the continuous improvement of Bentley's software offerings.​
• Engage with partners as an extension of the Bentley sales organization.​
• Deliver and coordinate technical presentations, demonstrations and showcasing the value and functionality of Bentley’s software solutions.​
• Coordinate a response to technical questions, concerns, and objections raised by accounts, while highlighting the benefits and competitive advantages of the company's solutions.​
• Contribute to compelling technical proposals, documentation, and responses to RFPs working with AE and SA. ​
• Stay current with industry trends, emerging technologies, and competitive offerings to provide informed recommendations and insights to the sales team and accounts.​

Qualification: 

• Bachelor’s or master’s degree in engineering, Technology, or a related field, preferably structural and offshore infrastructure-related background. 
• 7+ years of technical sales experience in the infrastructure industry, with additional knowledge or experience in the Engineering, Construction, or Design industry. 
• Knowledge of SACS, STAAD and Plant Design tools will be beneficial
• Experience deploying new technology into a workforce to inspire innovation, change, and efficiency. 
• Deep knowledge of Bentley Systems solutions 
• Travel requirement up to 50%. 

What we offer

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.