Technical Support Engineer

Location: This role is available as a hybrid or fully remote in Mexico.

Job Description

The Technical Support Engineer will be primarily responsible for delivering technical assistance related to Bentley’s Offshore Structural Engineering software, SACS.

Responsibilities

• Provide technical support to users through Web, Phone & Email on SACS
• Troubleshoot and resolve users’ issues quickly and accurately, thereby driving user satisfaction and usage
• Help in developing the product by conveying user feedback to the product team through logging of bugs/enhancement requests
• Coordinate with Development, QA & Product Management teams to prioritize bug fixes
• Create knowledge articles, edit existing articles to keep them current, and use those to support users
• Test a product or a feature before a release
• Carry out on-site/web-based technical presentations to users

Qualifications

• Bachelor’s degree in Civil, Structural, or Ocean Engineering
• 1-5 years of prior offshore structural engineering-related experience
• Knowledge of finite element modeling, analysis & design
• Knowledge of offshore design codes API RP 2A and ISO 19902
• Experience using SACS. Experience using MOSES, ADINA, Staad, or AutoPIPE would be an advantage
• Excellent communication skills in English (verbal & writing)
• Self-motivated, proactive individual with a strong desire to learn

LI-RB

LI-Remote

LI-Hybrid

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.