Project Manager, Global Technical Support

We are looking for a Project Manager to organize, plan, and execute projects including defining project goals, communicating with stakeholders, and successful completion of projects. The Project Manager supports various projects concurrently within the Global Technical Support organization and assists in the development of the project workflow between the various business areas. Further, this Project Manager is the first touchpoint with the project and first to identify and respond to challenges arising in operational activities.  They perform a wide range of administrative tasks designed to keep the project team well informed on the project progress. They communicate essential project information, create project templates, review and edit project deliverables, and maintain information and records, including the master project plan.

Key Responsibilities:

• Defining the scope of the project

• Staying on schedule

• Managing project resources 

• Documenting the progress of the project

• Schedule and conduct project meetings to communicate the team members’ roles, project expectations, and deliverable

• Communicating with stakeholders

• Monitor the projects regularly to evaluate the progress, quality, management issues emerging, and any events that might cause a delay in project completion and update the Project Managers accordingly.
• Safeguard and maintain all the quality documents and data to ensure project integrity is enhanced.

• Develop project plans in alignment with project methodology and enhance adherence to the project plans to ensure project quality is maintained.

• Identify project risks and prepare risk mitigation measures to enhance full utilization of project resources.

• Troubleshooting

• Leading quality assurance

Communication & Collaboration:

• Instrumental in communicating to project resources, team members, stakeholders, sponsors, etc action items, project status, risks/challenges, deadlines for each on-going project
• Liaise with cross-functional teams to coordinate tasks in support of short and long term initiatives and goals of the team

Education & Experience:

• Bachelor’s degree in project management, business administration or other relevant field
• Preferred Certification in Project Management and/or comparable work related experience

Knowledge, Skills & Abilities:

• Tools: Competence in Project Management Tools including MS Project and Excel
• Communication: Excellent Communication skills, both written and verbal
• Commitment: Ability to work under pressure and see project through to completion within set time frame
• Attention to detail:  Review timelines, budget (if applicable), resources, managing and meeting deadlines
• Organization: Projects have several elements that need to be planned and organized thoroughly in order to work.
• Flexibility: This skill helps junior project managers adapt to changing demands and challenges as they arise.