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Technical Support Analyst - Portuguese

Date: Nov 21, 2022

Location: Sao Paulo, São Paulo, BR, 04719-002

Company: Bentley Systems



Technical Support Analyst - Portuguese

Please submit your resume in English

Location: Remote  - Brazil


Position Summary:


Bentley Systems is seeking a talented individual to become a valued member of our successful team as a Technical Support Analyst located in Brazil.  This individual will utilize their computer knowledge to solve challenging but interesting engineering and software related problems from our customers around the world. As a Technical Support Analyst, you will work as part of a team to provide outstanding Technical Support and Customer Service on a wide range of engineering and software-related issues and questions. Your focus will be on products used in the design and analysis of water, wastewater, and stormwater systems; the OpenFlows / Water Infrastructure products: WaterCAD, WaterGEMS, HAMMER, StormCAD, SewerCAD, SewerGEMS, CivilStorm, FlowMaster, CulvertMaster, PondPack, FLOOD and WaterSight


Your Day-to-Day:


  • Learn and understand Bentley's OpenFlows software products and services in detail in order to demonstrate it to users.
  • Provide technical support to engineers primarily over telephone, online communities, and email.
  • Provide feedback to software developers on feature requests and defects. 
  • Document solutions and best practices in an online knowledgebase.


What You Bring to The Team:


  • Strong critical thinking skills and a desire to solve problems.
  • Strong written and verbal English and Portuguese communication skills.
  • Degree in Computer Science or Civil / Environmental Engineering.
  • Work experience in the Engineering field with a focus on water infrastructure is a plus.
  • Experience using Bentley's OpenFlows software products or other engineering applications for hydraulic analysis and design is a plus.
  • Experience with MicroStation, AutoCAD or ArcGIS is a plus.



About Bentley Systems


Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.


Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.



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