Corporate Travel Specialist

Location: Portugal, Poland, or Romania (Hybrid or Home-Based)

Position Summary:
We are seeking a high-touch Corporate Travel Specialist to join our internal travel team. This role is designed to be an internal champion for policy compliance and cost compression while driving improved traveler experience and helping to empower busy company travelers. This role will focus on educating and informing colleagues through regular communication and training opportunities. Focus will also be on "policing with a smile" by monitoring real-time bookings and auditing air and hotel vendors as well as the travel management company. This role will also serve as an internal resource for complex travel needs that require a personal, company-specific touch, that cannot be resolved by the travel vendor.

Responsibilities:

Policy, Compliance, Communication, Cost, & Experience Management

• Maintain internal communications platforms to educate colleagues on process, procedures, policy updates, booking platforms and general corporate travel best practices. Identify areas where traveler training may be beneficial.
• Identify opportunities for savings by steering travelers toward preferred vendors and cost-effective behaviors through real-time monitoring of booking reports. 
• Conduct regular audits of travel management company (TMC), online booking platform for air, hotel, car rental corporate rate availability, and accurate rate loading. 

Advanced Traveler Support & Advocacy

• Provide support and assistance with high-touch, complex international itineraries that require expertise beyond standard TMC support.
• Manage requests and approvals for personal travel extensions or deviations, ensuring clear separation between business and personal expenses. 
• Serve as point of contact for policy questions and provide nuanced guidance on grey area policy scenarios.

TMC Escalations

• Act as the primary liaison for secondary traveler support when TMC first level support is unable to resolve an issue or query.  
• Provide swift resolution for VIPs or emergency situations. 
• Manage after-the-fact TMC customer service escalation case to ensure resolution in a timely manner.

Qualifications:

• 3-5 years' experience in a similar role.
• Deep knowledge of the travel industry, online booking systems (preferably Navan Travel), and some familiarity with GDS systems.
• Comprehensive understanding of intricacies of airline pricing, hotel rate and payment options, and ground transportation options.
• Understanding of corporate travel policies and compliance. 
• Excellent written and verbal communication skills.
• Exceptional organizational, problem-solving skills and ability to work in a fast-paced environment.  
• Proactive, strategic thinking, and adaptability.
• Customer-centric mindset with keen attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Expertise in arranging complex, international travel from multiple points of sale.
• Some experience with VIP, C-level, or high-profile executive travel.

What We Offer:

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

About Bentley Systems:

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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