Subscription Renewals Representative

SUBSCRIPTION RENEWALS REPRESENTATIVE

Location: Kuala Lumpur, Malaysia (Hybrid)

Position Summary:

The Subscriptions Renewals Organization is a key component to Bentley's overall sales strategy. Our mission is to renew all of Bentley’s SELECT Subscriptions on time either via direct User engagement or by supporting the Sales Account Manager. To deliver a first in class Renewal Experience that is complimented by understanding our Users requirements and Bentley’s Commercial programs that results in the retention and maximization of ARR. 

Your Day to Day:

• Maximize the Bentley revenue within your market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewals. 

• Achieve quarterly and annual targets related to retention and product expansion for your market.

• Liaise with Legal and Finance Team on tender contracts.

• Manage the tender process, assist with timely review and submission of tender documents required.

• Maintain an appropriate level of product knowledge for all infrastructure industry segments and server applications.

• Sell the value of the Bentley SELECT and Open Access maintenance program.  

• Promote and deliver subscription program services to Bentley users with a focus on user retention.

• Investigate and resolve subscription-related queries through Bentley Systems International via telephone, email, or other means.

• Facilitate effective communication between multiple departments to complete subscription-related requests.

• Provide an exceptional level of customer service to existing account base.

• Pro-actively contact high priority users from existing subscriber base.

• Identify and distribute product sales leads to Bentley Sales colleagues.

• Update/maintain user and contract information in the Customer Relation Management system.

• Perform other operational or administrative activities as required.

What you Bring to the Team:

• 4 years+ experience in Operations / Renewals in the IT Industry.

• Fluency in English and Professional working proficiency of English language.

• Bachelor’s degree in related field or equivalent career experience desirable.

• A proven track record of meeting and exceeding revenue goals in Software Renewals Subscriptions and/or Operations Management capacity.

• A results-focused individual, self-motivated and with clear goals, who can use these traits to adopt a team approach to best-in-class user service.

• Articulate in both verbal and written communication. 

• Able to consult with subscribers on solution building in a user-focused manner to deliver exceptional customer service.

• Possess a strong sales operations / sales process discipline and knowledge of ERP ( or CRM).

• Business experience in Software-as-a-Service a plus.

We Offer:

• Competitive Salary and excellent benefits.

• Collaborative and cooperative working-life balance environment.

• Being part of the world-leading software company providing solutions for architecture, engineering and construction.

• The opportunity to work within a multi-lingual and diverse international environment.

• Social, Team building and wellness events.

• Colleague recognition awards.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.