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Technical Support Engineer - Senior Level

Date: Jan 4, 2019

Location: Krakow, PL, 30-150

Company: Bentley Systems

Responsibilities:

  • Providing technical applications support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include: roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
  • Educating engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
  • Acting as a consultant to engineering companies and government organizations in order to implement the design software in their organization or project.
  • Producing training materials and multimedia materials used to train users in the use of the design software.
  • Serving as primary support liaison between Bentley and users.
  • Enabling successful user outcomes through a proactive support (e.g. User Advancement Program
  • Occasionally travelling to user sites to perform training and consulting.
  • Conveying user feedback to product development staff. Presenting user requirements in the form of specification to software developers for the development and enhancement of program commands and workflows.
  • Resolving clients' application questions or problems over the telephone in the areas of system

configurations/setup, product functionality and bugs/enhancements

  • Keeping users informed of how and when problems are resolved.
  • Perform follow up, testing, and troubleshooting of products; responsible for appropriate referral to other support and quality assurance areas
  • Promoting and maintain a high quality, professional, service-oriented company image among users.

 

What You Bring To The Team:

  • Civil Engineering degree or equivalent experience in road, rail, and site design.
  • 2+ years of experience in Civil industry.
  • Experience/knowledge of Open Roads Designer/MX/InRoads or Highways or Open Rail Designer/Bentley Rail Track advantageous.
  • Excellent German & English communication skills.
  • Proficiency in another language advantageous.

 

What We Offer:

  • Competitive Salary and excellent benefits.
  • A friendly, collaborative, and supportive team environment.
  • Being part of the world-leading software company providing solutions for architecture, engineering and construction.

 

 

About Bentley Systems:
Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

 

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2012. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market; strategic partner Siemens AG has accumulated a non-voting minority stake. www.bentley.com


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