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Technical Support Engineer Level 1

Date: Jan 4, 2019

Location: Krakow, PL, 30-150

Company: Bentley Systems

Bentley Systems is seeking an entry level Civil Engineer to become a valued member of our Technical Support Design Engineering team based in our Krakow, Poland office location. The Design Modeling User Advancement Team is dedicated to providing excellent technical support and enabling successful user outcomes through a proactive, services based business model that is in alignment with our users’ needs and increases the adoption of our products and services worldwide.

 

Responsibilities:

  • Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
  • Encouraging engagement of users, partners and colleagues in Bentley forums and communities.
  • Enabling successful user outcomes through a proactive support (e.g. User Advancement Program).
  • Building a strong relationship with the user to become a “trusted advisor”.
  • Identify consumption gaps in product and conveying user feedback to product development team.
  • Focus on the adoption of the relevant features of the product set.
  • Identifying and sharing relevant content with the wider user community.
  • Serving as primary support liaison between company and user for urgent support issues.
  • Keeping user informed of how and when problems are resolved.
  • Perform follow up, testing, and troubleshooting of products; responsible for appropriate referral to other support and quality assurance areas.
  • Promoting and maintaining a high quality, professional, service & adoption oriented company image among users.
  • May travel to User sites on occasions.

 

Qualifications:

  • Experience with CAD, modeling or rendering software is required.
  • Ability to resolve application problems via Community interactions (forums), telephone and e-mail.
  • Strong technical authoring skills to create high quality knowledge content to enable user self-service.
  • A level of technical knowledge in Windows operating systems and Microsoft Office.
  • Excellent German & English verbal and written communication skills with ability to convey complex technical details.
  • Ability to understand user's environment to offer most effective workflow.
  • Must be self-motivated and proactive, possessing strong desire to learn.
  • Degree in engineering and/or engineering experience desired.
  • Experience in road, rail, and site design advantageous.

 

What We Offer:

  • Competitive Salary and excellent benefits.
  • A friendly, collaborative, and supportive team environment.
  • Being part of the world-leading software company providing solutions for architecture, engineering and construction.

 

About Bentley Systems:
Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

 

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2012. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market; strategic partner Siemens AG has accumulated a non-voting minority stake. www.bentley.com


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