Share this Job

Technical Support Engineer (English+Danish)

Date: Jan 5, 2021

Location: Krakow, PL, 30-150

Company: Bentley Systems




Position Summary:


Bentley is seeking a talented multilingual individual (English + Danish or Norwegian or Swedish)  to become a valued member of our Technical Support Design Modeling Team. We’re offering an exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering and construction.


The Design Modeling Team is dedicated to providing excellent technical support and enabling successful user outcomes through a proactive, services-based business model that is in alignment with our users’ needs and increases the adoption of our products and services worldwide.



Your Day-to-Day:


  • Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
  • Encouraging engagement of users, partners and colleagues in Bentley forums and communities.
  • Enabling successful user outcomes through a proactive support (e.g. User Advancement Program).
  • Building a strong relationship with the user to become a “trusted advisor”.
  • Identify consumption gaps in product and conveying user feedback to product development team.
  • Focus on the adoption of the relevant features of the product set.
  • Identifying and sharing relevant content with the wider user community.
  • Serving as primary support liaison between company and user for urgent support issues.
  • Keeping user informed of how and when problems are resolved.
  • Perform follow up, testing, and troubleshooting of products; responsible for appropriate referral to other support and quality assurance areas.
  • Promoting and maintaining a high quality, professional, service & adoption oriented company image among users.
  • May travel to User sites on occasions.


What You Bring To The Team:


  • Bachelor’s degree in Civil engineering or Mechanical CAD designer experience required.
  • Experience with CAD, modeling or rendering software is required.
  • Fluent English & Danish (or Norwegian and Swedish)  language skills required.
  • The ability to communicate and convey complex technical details.
  • Experience in road, rail, and site design a bonus.
  • Ability to resolve technical issues via Community interactions (forums), telephone, e-mail, and Internet chat support.
  • Strong technical writing skills to create high quality knowledge content to enable user self-service.
  • A level of technical knowledge in Windows operating systems and Microsoft Office a bonus.
  • Must be self-motivated and proactive, possessing strong desire to learn.


What We Offer:


  • A great Team and culture – please see our Recruitment Video.
  • Excellent Compensation and benefits.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering and construction.
  • The opportunity to work within a multi-lingual and diverse international environment.
  • Respectful culture treating all our colleagues as equal.
  • Collaborative and cooperative working environment.
  • Tailored and Hands on Training to empower you on your new role.



Who We Are:


Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market.


Equal Opportunity Employer:


Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion, national origin, age or any other protected characteristic.



Job Segment: Construction, Engineer, Drafting, CAD, Technical Support Engineer, Engineering