Senior Product Success Manager

Senior Product Success Manager, Solution Engineering, Bentley    

Job Description:

Duties for the Senior Product Success Manager role include a broad range of tasks such as maintaining ongoing User relationships, networking, deliver product presentation, training, or consultancy, contributing to usage and revenue growth. Your technical expertise will provide insights on client-to-business interactions and assist in improving user experience through product support. Successful candidates will demonstrate analytical skills, aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal Product Success colleague will engage with our Users, maximize value, and create strategies to grow our User base. 

Responsibilities 

• Develop and conduct technical presentations and product demonstrations 

• Deliver Training, mentoring, and consulting sessions 

• Coordinate, evaluate and improve tutorials and other training materials 

• Analyze user data to improve user experience 

• Serve as the primary liaison between company and users 

• Implement onboarding processes for users 

• Handle and resolve user requests and technical issues 

• Independently drive and manage client business development 

• Sustain business growth and profitability by maximizing value 

• Enhance and continually improve user satisfaction 

• Articulate technology and product positioning to both business and technical users independently  

Qualifications 

• Bachelor’s in Civil Engineering & Masters in Transportation or equivalent. 

• A strong knowledge and experience in Highway Design, Conceptual Design, Rail Track Alignment Design  

• More than 5 years engineering industry experience  

• Experience with Bentley Mx Roads/OpenRoads Designer, LumenRT, OpenRoads Conceptstation, PowerRail Track/ OpenRail Designer or other related industry software such as Civil 3D, Infraworks, Navisworks etc. 

• Ability to learn and effectively demonstrate, configure, and consult on Bentley’s Opensite Designer, OpenRoads Designer and OpenRail Designer.  

• Detailed and a creative problem solver.  

• Excellent written and oral communication, as well as strong presentation and interpersonal skills 

• Ability to learn and effectively demonstrate Bentley’s software product line 

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems:

<span style="font-family:"Calibri",sans-serif">Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.