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Customer Experience Implementation Specialist

Date: Jan 5, 2022

Location: Gahanna, OH, US, 43230

Company: Bentley Systems

About Bentley Systems


Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.




The Customer Experience Implementation Specialist is a member of SPIDA’s User Success team. This role is responsible for the successful delivery and implementation of SPIDA’s full portfolio of applications including SPIDAstudio, SPIDAcalc, and SPIDAsilk for the Utilities and Telecom customer space. Implementation Specialists use their knowledge of our applications and industry to ensure that our applications are configured to customers’ requirements and that customers are positioned for long-term success. Providing exceptional, customer-first service is a hallmark of our User Success team and Implementation Specialists serve as the primary “face of the organization”. You will internally advocate and articulate user needs to our product development team, in addition to externally translating the value of our technology to both senior executives and day-to-day users to fulfill our vision of Building a Better Grid.



Location: This position is remote based from a home office in the Columbus, Ohio metro area with the ability to travel to our Gahanna, OH office on a monthly basis.



  • Participate in the customer implementation process including but not limited to, configuration, testing, training, implementation, and support of SPIDA software applications.
  • Set, communicate, and manage customer expectations against project timelines and scope activities to ensure successful delivery and implementation.
  • Learn and become proficient in all SPIDA applications, including understanding how our applications can be used by our customers to build, operate, and maintain safe and reliable overhead infrastructure.
  • Understand, capture, and advocate for the needs of our customers internally to influence the direction of SPIDA’s future product development.
  • Strive to ensure customer satisfaction and that all project expectations are met or exceeded.
  • Identify gaps or opportunities to improve on existing internal processes that improve work efficiency.
  • Collaborate with other team members to identify and document opportunities to expand SPIDA product and service offerings that strengthen our position in the marketplace.



  • 3+ years’ experience in the utility industry, telecom industry, and/or enterprise software implementations or related technical capacity.
  • Strong analytical, problem-solving, and organization skills.
  • Able to balance multiple projects and prioritize potentially competing needs.
  • Must be a self-starter and have the capacity to work independently and take ownership to solve problems.
  • Comfortable leading sessions and interactions with customers and large groups, from executives to technicians.
  • Ability to work in a dynamic, small team environment that involves tackling an array of job responsibilities.
  • Action-oriented, self-motivated individual who is focused on truly understanding and solving client needs.
  • Excellent written and verbal communication skills with the ability to communicate effectively with co-workers, management, clients, business partners, and other third parties
  • Ability to travel within the US and Canada approximately 15-25% of the time, once COVID travel restrictions are lifted




Executive Order 1402, Ensuring Adequate COVID Safety Protocols for Federal Contractors

During the COVID-19 pandemic, Bentley has implemented several safety protocols to protect our colleagues, users, and wider communities. Given our status as a government contractor, at some point in the coming year, all U.S. colleagues, regardless of work location or employment type, may be required to be fully vaccinated against COVID-19 as a condition of employment. Exemptions will be available as a reasonable accommodation for those who are unable to meet the vaccination requirements due to a disability/medical condition or sincerely held religious belief.


Equal Opportunity Employer

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.


Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participa en e-Verify / Right to Work Notice

Request an Accommodation

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at

Nearest Major Market: Columbus

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