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Customer Service Specialist

Date: Nov 20, 2021

Location: Exton, PA, US, 19341

Company: Bentley Systems

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $700 million, in 172 countries.




Position Summary:

We are looking for an experienced individual to support our operations team based in our Financial Operations group. We look after Bentley's overall user operations support, including contract management, records maintenance, and renewals/sales team’s support. If you have good communication skills, are well organized, possess strong technical and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are required. 


Your Day-to-Day:

  • CRM account and contract set up expertise.
  • Contract administration and invoice query resolution.
  • Support Renewal Representatives on contract renewals, providing invoice and contract corrections.
  • Processing SELECT Cancellations, new SELECT orders and new product orders
  • Maintain SAP contract subscription records for contact, product, pricing accuracy.
  • Abide by product/subscription policies and maintain financial controls.
  • Provide timely, professional and quality service to user base.


What You Bring to The Team:

  • 2- 5 years’ customer service experience
  • Experience working in a contract administration or shared services environment preferred but not required
  • Excellent written and verbal communication skills with demonstrated professionalism in a results-oriented work environment.
  • Ability to demonstrate rational and logical decision-making
  • Demonstrated skills and experience operating under a metrics-based performance model.
  • SAP experience (or other ERP system equivalent in CRM and/or other application modules) preferred but not required
  • Proficient in MS Office Suite.
  • Team player – strong customer focus



During the COVID-19 pandemic, Bentley has implemented several safety protocols to protect our colleagues, users, and wider communities. To ensure compliance with President Biden’s Executive Order 1402, Ensuring Adequate COVID Safety Protocols for Federal Contractors, all U.S. colleagues, regardless of work location or employment type, will be required to be fully vaccinated against COVID-19 by January 4th, 2022 as a condition of employment. Exemption is available as a reasonable accommodation for those who are unable to meet the vaccination requirements due to a disability/medical condition or sincerely held religious belief.

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.


Bentley participates in e-Verify / Bentley participa en e-Verify


Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at


Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.


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