Technical Communication Director

Technical Communication Director

Location: Exton / Philadelphia, PA (Hybrid)

About the Role

Bentley’s technical documentation is essential to the success of our complex software and is consumed by hundreds of thousands of users each month. We are seeking a Technical Communication Director to lead a company-wide effort to elevate the documentation experience, unify standards, and enable our distributed community of technical writers across dozens of product teams.
This role will own the UX and Digital Experience (DX) strategy for documentation and will lead Bentley’s Documentation Community of Practice (CoP), shaping how documentation is structured, authored, governed, and prepared for both human and AI-driven consumption.

Responsibilities:

• Own the documentation UX/DX vision — including information architecture, structure, metadata, navigation, and discoverability.
• Lead Bentley’s Documentation Community of Practice (CoP) to drive adoption of consistent standards, tools, and best practices across all product teams.
• Define and maintain documentation standards, including style guidelines, terminology, and content organization patterns.
• Partner with distributed product teams and their technical writers, influencing without taking over content creation, and ensuring alignment across platforms.
• Drive documentation analytics, establishing KPIs and measurement frameworks to ensure quality, consistency, and user satisfaction.
• Guide Bentley’s dual AI strategy for documentation — improving both AI-assisted content workflows and the readiness of content for AI-based search and Q\&A experiences.
• Collaborate closely with UX, Product, Engineering, Support, and Digital Experience leadership to ensure that documentation is treated as a first-class product capability.

Qualifications:

• Experience leading technical communication, documentation, UX, or content strategy across multiple products or teams.
• Demonstrated ability to influence distributed writers and drive convergence across diverse platforms and toolchains.
• Expertise in information architecture, structured content, metadata, and documentation standards.
• Strong stakeholder management and change‑leadership skills; able to lead through influence.
• Familiarity with AI-assisted documentation workflows and content models designed for AI readability.
• Experience building or running a content-focused Community of Practice is highly valued.
• This role does not require travel. 
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).  

Why Bentley

You’ll have the opportunity to define and lead a transformational documentation strategy for a global software leader. This role provides the charter, visibility, and executive support needed to build a world-class documentation experience that scales across the full Bentley portfolio.

What We Offer:

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

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Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com