Senior NOC Analyst

SENIOR NOC ANALYST

Location: Preferred to be in the Eastern time zone. A hybrid / home-based work model will be considered.

Position Summary

The Senior NOC Analyst will be responsible for level one support on Bentley’s Identity Management System (IMS), in a hosted environment with a focus on ensuring optimal operations and meeting SLA uptime for corporate and hosted cloud services. 

Bentley Systems identity management system is a critical system requiring 24/7 global support.

Responsibilities

• Ensure that Bentley's corporate operational level agreement for IMS is optimal and aligns with the hosted cloud service level agreement.
• Improve the service delivery, perception, and satisfaction of Bentley support services.
• Ensure optimal performance for Identity Management is met and maintained with the ability to adapt to additional responsibilities in the future.
• Monitor IMS performance and landscape via monitoring tools.
• Responsible for Incident Management by escalating, tracking, and prioritizing problems and incidents through infrastructure monitoring and reporting.
• Escalate incidents to NOC Management and business stakeholders promptly for next-level support when necessary.

Additional Duties and Responsibilities

• Comply with the internal operational level agreement and corporate hosted service level agreement by working effectively and efficiently.
• Ensure the maintenance of monitoring systems align with requirements for continuous improvements.
• Create, maintain, and follow standard operating procedures and knowledge base articles.
• Work independently and within a team, prioritizing clear communication.
• Ensure all incidents are created, updated, and resolved in the Bentley ITSM Tool.
• 24/7 Rotating Shift with flexibility and availability during weekend shifts
• Perform other duties as assigned.

Required Knowledge, Skills, or Abilities

• AWS Cloud experience required.
• Azure and Google Cloud experience or equivalent would be preferable.
• Troubleshooting and incident management experience required.
• Contribute to Root Cause Analysis of P1 Incidents Resolutions.
• An understanding of operating systems, business applications, and network systems.
• The ability to multi-task and adapt quickly to change.
• Possess technical knowledge to match resources to technical issues effectively.
• An understanding of support tools, techniques, and how technology is used to provide IT services.
• Monitoring, Event and Problem Management experience
• Monitoring and Observability Tool Experience (SolarWinds, Grafana, Azure, Cloud Watch, etc.).
• Database Monitoring experience.
• ITIL v4 Foundation Certification desired.
• 5+ years of related IT experience.
• A bachelor’s degree or equivalent experience is desired.
• This position does not require travel.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

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About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

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Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com