Share this Job

NOC Engineer I

Date: Nov 25, 2021

Location: Exton, PA, US, 19341

Company: Bentley Systems

About Bentley Systems

 

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.

 

Position Summary

The NOC Engineer I is responsible for handling second level support for the entire Bentley infrastructure. This relates to all technology, to include servers, networks and vendor specific hardware and software.

 

Essential Duties and Responsibilities

  • Infrastructure Monitoring/Reporting/Escalations
  • Incident Management
  • Ensure problems and incidents are escalated, tracked, and accounted for at the proper priority level.
  • Server room walk-throughs
  • Provides Tier I, II support per request from operational and departmental Teams.
  • Investigate and troubleshoot issues per approved Knowledgebase Articles.
  • Provide Tier II, III technical support and services for internal colleagues.
  • Escalate issues to Network Operations Center Manager as needed
  • Account provisioning/administration
  • SS LOG processing
  • Daily log review
  • Telecom support
  • Ability to work effectively with minimal supervision
  • Performs other duties as assigned

 

Additional Duties and Responsibilities

  • Maintain and update monitoring systems
  • Create and update knowledge base articles
  • Improve service, perception, and satisfaction
  • Process quick turnaround of requests in accordance with Service Level Agreements
  • Demonstrate the ability to work in a team and communicate effectively
  • Escalate issues/requests that require next level support
  • Enter all work as tickets into ITSM Tool.

 

Requirements

  • 2+ years of related IT experience
  • A Bachelor's degree or equivalent experience desired.
  • A+ Certification and Net+ Certification required
  • ITIL v3 Foundation Certification desired
  • An understanding of operating systems, business applications, printing systems and network systems.
  • A sound technical awareness and knowledge to match resources to technical issues appropriately.
  • An understanding of support tools, techniques, and how technology is used to provide IT services.
  • Strong interpersonal skills: specifically, verbal, written, and active listening skills.
  • Self-motivation with the ability to work in a fast paced, ever changing environment.

 

Ongoing Education

Establish a career path and certification track (with help from Manager) which fits both the colleague's interests and the needs of the organization and work with Director and manager in pursuing certification. 

 

Physical Considerations

The colleague must be able to remain in a stationary position much of the day and occasionally move about inside the office.  The colleague will frequently lift/or move up to 25 lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

#LI-KF1

 

During the COVID-19 pandemic, Bentley has implemented several safety protocols to protect our colleagues, users, and wider communities. To ensure compliance with President Biden’s Executive Order 1402, Ensuring Adequate COVID Safety Protocols for Federal Contractors, all U.S. colleagues, regardless of work location or employment type, will be required to be fully vaccinated against COVID-19 by January 4th, 2022 as a condition of employment. Exemption is available as a reasonable accommodation for those who are unable to meet the vaccination requirements due to a disability/medical condition or sincerely held religious belief.

 

Equal Opportunity Employer

 

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.

 

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination https://prod-bentleycdn.azureedge.net/-/media/files/documents/careers/bentley-eeoaa-statement-of-policy.pdf?la=en&modified=20211005082651

 
Bentley participates in e-Verify / Bentley participa en e-Verify / Right to Work Notice
https://prod-bentleycdn.azureedge.net/-/media/files/documents/careers/e-verify-poster.pdf?la=en&modified=20210929150033

 
Request an Accommodation

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.


Nearest Major Market: Philadelphia

Job Segment: Engineer, Construction, Wastewater, Water Treatment, Engineering