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Marketing Program Manager, User Success

Date: Jun 10, 2021

Location: Exton, PA, US, 19341

Company: Bentley Systems

About Bentley Systems


Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $700 million, in 172 countries. www.bentley.com

 

 

Location: This can be a remote based role within the US

 

Position Summary:

We are currently seeking an experienced User Success Program Manager with global responsibilities. The role will be vital for driving user success by helping them realize business value within all accounts and account segments. The role will work under the guidance of the Director for User Success Programs, with the wider User Success team and Product Advancement. In this role, you will be responsible for planning, managing, and executing Bentley’s User Success Programs, such as Coffee Corners, Open Mics, Answer Hours, and Virtual Conferences. These user programs will ultimately support the delivery and enable self-service of success plays.

 

Your Day-to-Day:

  • Bring breakthrough and proactive ideas to accelerate and amplify value delivery for Bentley Users
  • Develop and deploy interactive sessions that increase user engagement and improve positive user sentiment
  • Be responsible for the planning and execution of User Success Programs
  • Coordinate with internal and external stakeholders
  • Establish and implement best practices to ensure the optimal outcome
  • Leverage user surveys for user success, product adoption, and retention
  • Create and execute campaigns to support a global team of colleagues and users
  • Ensure best practices are followed, with ongoing attention to positively impact:
  • Conduct user satisfaction surveys and analyze business analytics to review their effectiveness and for continuous improvement.

 

What You Bring to The Team:

  • Bachelor’s degree in Management, Marketing, or a related field of study. 5+ Years professional experience, including program management, marketing campaigns, and project management.  
  • Successful track record of organizing virtual and/or in-person programs, from planning to execution
  • Proven record of exceeding attendance targets
  • Experience in reviewing survey results for continuous improvement of user experience
  • Interdepartmental collaboration skills with the ability to work with all levels of the organization
  • Excellent communication and presentation skills
  • Exceptional time management, prioritization, and multi-tasking skills; ability to quickly adapt to changing circumstances with close attention to detail
  • Strong motivation to build and grow user communities, around the globe and for multiple Bentley applications 

 

What We Offer:

  • Competitive remuneration package and excellent benefits.
  • A professional, supportive and collaborative environment.
  • Colleague Recognition Awards.

 

 

 

 

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Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 


Bentley participates in e-Verify / Bentley participa en e-Verify

 


Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.

 


Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.

 


Nearest Major Market: Philadelphia

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