Manager, User Operations

Location: Exton, PA (Hybrid)

Position Summary:

The User Operations Manager will be focused on managing the performance and responsibilities of the Exton-based User Operations Team. The Team is responsible for order processing, invoicing, contract creation and adjustments, records management, audit integrity, and more. The ability to manage performance, inspire, and support a team will be needed in order to provide a firm foundation for the success of the team. A strong leadership profile, good comprehension of complex processes, excellent communication skills, and attention to details are all a must.

Responsibilities:

The User Operations Manager must have strong leadership qualities and be able to support the team members and their responsibilities:

• Salesforce and Workday account and contract set up expertise.
• Contract administration and invoice query resolution.
• Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
• Processing SELECT Cancellations, new SELECT orders, and new product orders.
• Processing E365/EPS orders, conversions, renewals, and ARR maintenance.
• Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
• Abide by product/subscription policies and maintain financial controls.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
• 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
• 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
• Proven track record working within a global SaaS or Enterprise Software company is preferred.

Applicants must be authorized to work in the U.S. without current or future employer sponsorship.

What We Offer:

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

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Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com