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IT Intern

Date: Jun 3, 2021

Location: Exton, PA, US, 19341

Company: Bentley Systems

About Bentley Systems


Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $700 million, in 172 countries. www.bentley.com

 

 

The Information Global Service Delivery organization is comprised of a global team, dispersed to regional facilities. This is a global organization responsible for providing technical support to all Bentley colleagues for any IT incident, service request, or general question. The members of this team are responsible for establishing and communicating a consistent strategic direction and enforcing the IT policies.

Responsibilities
 

Service Desk

•             Receive and record incoming incident calls, service requests, and solutions into the incident management system.

•             Answer, troubleshoot, research, and resolve incidents and service requests in accordance with Service Level Agreements, departmental goals, and individual performance targets.

•             Gather troubleshooting and problem resolution information from other teams and documents information in the appropriate department databases.

•             Provide problem resolution for problems.

•             Validate and coordinate outage-related incidents and implementing call avoidance measures.

•             Work within Service Desk and other departments on improvement suggestions or requests for information from the Service Desk.

Communication

•             Interface with IT and business staff to enhance the quality and/or efficiency of the provided services.

•             Review changes and related communications to assess impact on user community.

Projects

•             Participate and/or initiate projects designed to improve service to our customers, such as increasing first call resolution rates or providing additional self service tools.

•             Perform installations, configurations and upgrade tasks that may require some research and analysis.

Documentation

•             Assist with communication and documentation associated with changes for technical and non-technical audiences.

 

General knowledge of commonly used PC operating systems

Able to provide professional technical guidance to company employees regarding PC problems

Excellent communication, interpersonal, organizational and planning skills

Nature of job may require considerable walking

Must be able to lift objects weighing no more than 50LBs

Operates under moderate supervision

Professional behavior appropriate to an office environment


Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 


Bentley participates in e-Verify / Bentley participa en e-Verify

 


Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.

 


Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.

 


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