IAM Support Engineer

Identity and Access Management Support Engineer

Location: Home-Based US

Job Summary:

We are seeking an Identity and Access Management (IAM) Support Engineer to join our team. The IAM Support Engineer will provide technical support and troubleshooting for the company’s IAM systems. The ideal candidate will have a solid understanding of IAM concepts and experience with IAM tools and technologies. The IAM Support Engineer will collaborate with IT professionals, business stakeholders, and external partners to ensure the company’s IAM systems function effectively, efficiently, and securely.

Responsibilities:

• Provide technical support and troubleshooting for the company’s IAM systems, including user provisioning, authentication, and authorization processes.

• Identify and resolve technical issues related to IAM technologies and tools, such as user directories, access control systems, and single sign-on (SSO) solutions.

• Collaborate with IT professionals and business stakeholders to identify and prioritize IAM support requests, ensuring timely and effective resolution.

• Document and track IAM support requests and resolutions using ticketing systems and other tools.

• Develop and maintain knowledge articles and documentation related to IAM support processes and procedures.

• Work closely with external partners to troubleshoot and resolve issues related to IAM system integrations.

• Participate in on-call support rotations to provide after-hours support for critical IAM issues.

Qualifications:

• Identity and Access Management (IAM) Knowledge: Understanding of IAM tools and technologies.

• User Provisioning & Authentication: Understanding of user provisioning, authentication, and authorization processes.

• IAM Technologies Knowledge: Familiar with user directories, access control systems, and SSO solutions.

• Problem-Solving Skills: Strong ability to solve problems and collaborate with IT professionals and business stakeholders.

• Communication Skills: Excellent at explaining complex technical issues to non-technical stakeholders.

• Support Tools Familiarity: Experienced with ticketing systems and other support tools and processes.

• Independent Work: Capable of working independently and prioritizing tasks in a fast-paced environment.

• On-Call Support: Willing to participate in on-call support rotations for critical IAM issues.

What We Offer:

• A great Team and culture – please see our Recruitment Video.

• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.

• Competitive Salary and benefits.

• The opportunity to work within a global and diversely international team.

• A supportive and collaborative environment.

• Colleague Recognition Awards.

#LI-Remote #LI-RV

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com